LiveChat gives you a great opportunity to have a direct insight into a chat currently held by other operator. You can:
- check if the talk proceeds as intended,
- send a message visible only by the engaged operator (not the customer),
- join the conversation in case it requires your immediate action.
To supervise the chat, just open your LiveChat “Online visitors” list, click right mouse button over the ongoing conversation and choose the “Supervise chat” option.
Once correctly used, supervising chats can bring lots of information about your LiveChat operators’ effectiveness. You can also save the important contract by taking over the conversation in case of an emergency.
You can read more about supervising the chats in our advanced tutorial.
