LiveChat integrates with Assistly to improve customer service by speeding up the support process. Chat agents are now able to escalate inquiries to Assistly tickets using a single hit of a button.
What is Assistly and how does the integration look like?
Assistly (www.assistly.com) is a web-based service that allows you to keep your customer support communication in one place.
How does the integration work and save time?
Manual transfer of a chat into a ticket form, with passing e-mails and transcripts usually (from testimonials and my own expertise) takes about 2 minutes. Chat agents tend to multitask, serve many customers concurrently, so that time may vary. Using the integration, agents not only save 2 minutes per inquiry (that means saving an entire hour each 30 chats!)- they gain a lot of time to improve their customer service performance on a daily basis.
Frontline chat agents love it! During the chat, all an Operator does, is clicks the Assistly button to make a quick ticket:
- Escalated chats can be managed by higher tier support staff
- Sales inquiries can be passed onto sales teams
How to start?
More details can be found on our tutorial page.
And if you are looking for a tool that will improve your customer service, we encourage you to sign up for free Assistly trial and take it for a 30-day test drive.