by @ June 27, 2014
When it comes to getting instant help, chat is the quickest and most efficient option. However, our customers would still depend on the phone, even if it means queuing or being put on hold with some dreadful music on. The challenge was to prompt them to use LiveChat instead of calling the support number.
We’ve decided to do it using customized greetings.
We found out that customized chat invites can increase your website visitors’ satisfaction and help you reach your business goals faster.
Sounds too good? See how we cut down on the number of phones we are getting while increasing the number of chat enquiries we handle.