LiveChat on e-commerce and customer service

Built-in support preview

by Jacob Firuta @ October 16, 2013

The idea of in-app support is pretty simple. Whenever you have a question when using an application, you can click one button to get instant help from a support agent.

No need to search the web, browse support forums, email or phone the support. You’re provided with answers almost instantly. Support doesn’t really get much faster than that if you don’t plan on getting a product bundled with a dedicated support agent.

LiveChat Affiliate Program

by Margo Weglarz @ September 27, 2013

We’ve just launched the LiveChat Affiliate Program so I thought it would be a good idea to share some handy tips with you on how to become a successful affiliate.

For me, running such a program is not just about having lots of banners all over the Internet but about creating a network of LiveChat ambassadors who believe in our product and help us promote it.

Milkman subscription

by Blazej Szperlinski @ October 16, 2012

Returning to your customers

Every good milkman knows his customers well and sometimes drops off a free batch. One sour bottle may however skew the relationship. It’s in the milkman’s interest to ensure the customer only drinks fresh product.

In reality though most complaints wind up in the customer service department when it’s already too late to put out the fire.

Road to the polling station

by Jacob Firuta @ September 14, 2012

Road to the polling station exc

With less than two months to the end of the 2012 presidential campaign, both candidates are working hard in hopes that this work will translate into votes later on.

Social media plays a large role in this year’s campaigns. Use of mass communication channels and new technologies is something every marketeer could learn from presidential candidates.

There are certain rules for conducting a business chat. Time to get to know them.

by Szymon Klimczak @ September 7, 2012

There are certain rules for conducting a business chat. Time to get to know them.

There are certain rules for conducting a business chat – they are used as a base for future improvements in customer service area. It’s time to get to know them.

Here’s a quick and simple guide for live chat operators and website visitors who discuss sales and support matters over the chat.

Right choices result in satisfaction

by Blazej Szperlinski @ August 21, 2012

Big rates come from big style

Great communication skills utilised by marketers should also be part of customer service. Being official or casual is just the tip of an iceberg of possibilities.

Characteristic styles stem from types of queries in context with the industry, process complexity level and channel of interaction. An Armani suit salesclerk will be elegant and distinctive, while an outsourced Verizon rep will seek to meet standards and KPIs rather than please clients.

Curiosity Rover on Mars

by Jacob Firuta @ August 8, 2012

Curiosity Rover on Mars

The web population of the world had its fair share of breath-holding moments when we’ve all watched NASA’s Curiosity Rover landing on Mars. An amazing feat that already marked its place in history.

Although, the ongoing Mars mission is, without a question, a great advancement in science, all those who are interested in social media will find a part of it also very interesting.

An outstanding experience is what you need to offer!

by Blazej Szperlinski @ July 26, 2012

A good customer experience can increase the length and value of any buyer-vendor relationship. In a marketplace where every product has a better or cheaper substitute, commercial success is tied with care, going way beyond closing sales.

Successful companies build ideologies and tell stories with underlying emotional charges, that affect the way people experience, and talk about their favorite brands.

What is an Interest Graph

by Jacob Firuta @ July 12, 2012

What is an Interest Graph

There is one resource that always plays a role in modern businesses, a key element that often remains elusive and hard to come by. Information, the missing puzzle piece for many businesses, comes at a very high price today.

What a better way to gain that valuable data than through an interest graph – a modern mix between the power of search engines and social media. Read on to see what exactly interest graphs are and how to create on for your business.

Leading towards innovation

by Blazej Szperlinski @ June 27, 2012

Leading towards innovation

Making things happen requires vision and leadership. As opposed to managers, who focus on task accomplishment, leaders strive to inspire action and innovation.

The weight of leadership traits and styles changed through the course of history. What worked for Hernan Cortez, the conquistador and founder of New Spain, doesn’t necessarily drive Ginni Rometty, the first woman president of technology giant, IBM.