Online buying and selling has become a normality in our daily life. Purchasing an item online is now as normal as getting one in an actual shop.
What changes related to this phenomenon are we to expect in the nearing future?
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LiveChat on e-commerce and customer service
Introducing game mechanics to buyer-vendor interactions increases retention by providing fun. It’s the new hype. Gartner predictions state that 50% of companies will gamify their processes by 2015.
Common practices in gamifying customer service include empowering agents, rewarding self-service and promoting the fun factor wherever possible. Read on to see best-in-class examples, and other ways to gamify your business!
It’s easy when there are no complaints, when your customers are satisfied and when you are making nothing but good decisions.
When things go sideways however, you should be ready, prepared to act swiftly to dismantle the situation. Here are some points you should consider when a mistake on your part occurs.
A brand ideally means a sustainable promise. Being able to match the expectations with reality will result in positive chatter about your product.
I’ll help you build customer loyalty, and get free publicity by branding your product the way top sellers do. Grab a cup of coffee and enjoy your day, learning to make your fans market for you.
The new way of presenting your Facebook fan page – the timeline, is about to roll out on all the fan pages, whether you are ready for the change or not.
There’s still some time left so get yourself prepared without even breaking a sweat.
See what is going to change and how it will affect your brand page. You can still make it with your new design before the deadline!
If we all know that user “adoption” is a key to success then why does it seem always like an after thought? Then again, why is my desktop riddled with so many shortcuts to unrealized promises?
LiveChat’s first ever expert guest blog post brought to you by Joseph Barisonzi.
Bring your live chat experience to an all time high with our embedded chat window. Increase your chat number and offer easier navigation for your customers.
Increase chat number considerably and acquire
higher conversion rate – all with the new embedded chat window! See what kind of other benefits this new chat window brings to your business.
LiveChat integrates with Assistly to improve customer service by speeding up the support process. Chat agents are now able to escalate inquiries to Assistly tickets using a single hit of a button.
See how you can increase productivity of your agents by creating tickets straight from chat sessions.
Last week we took part in Zendesk’s webinar for online retailers. Blazej and Szymon from our team took part in Zendesk’s webinar for online retailers.
Watch the video to learn how to properly set up LiveChat so it will help you boost online sales.
The more knowledge your operators have, the better service they will be able to offer to your customers and website visitors.
Guys from Beetil help you improve your customer service – they make use of LiveChat API to attach chat transcripts to the tickets created in their service management tool to provide an additional information in created tickets.