How to do email marketing with live chat software?

by Szymon Klimczak @ April 22, 2011

Newsletter campaign is one of the most efficient ways of staying in touch with the customers and generating extra sales on ecommerce website. Below I will show you how to combine the potential of newsletter with LiveChat so our system would use triggers to automatically invite to chat the newsletter receivers interested in your product – as an example, let’s do that for the iPhone 4 newsletter.

The list of the necessary things is short – we need a newsletter and a chat invitation. The email message with a special offer for the product you want to sell must encourage the visitors to click on the link and visit your website. You should also spend a few minutes on setting up a custom chat invitation graphic, especially the one that will match the newsletter design or will use the product that you advertise. In our example we will have the custom message displayed on the screen of iPhone 4.

How to increase sales conversion with live chat software?

by Szymon Klimczak @ August 17, 2010

Stop waiting for the website visitors to click on the LiveChat button. Start proactively reaching out to them and personally engage your website visitors. Personalized Chat Invitation? From time to time I watch the traffic on our website and select particular visitors to chat with me. I use the feature called ‘Personal Invite’, which is available when you click right mouse button on any website visitor. This feature gives you the ability to enter a custom message that will be displayed on the visitor’s screen along with your name and picture. Using the Personal Chat Invitation (as shown above) maximizes the chance of [...]