Boost your invite-to-chat ratio

by Jacob Firuta @ June 25, 2011

Three easy steps to boost your invite-to-chat ratio – get even more out of our live chat solution by utilizing these three simple methods:

Personalization: One of the most helpful features of LiveChat is its personalization capability. The way your invitation looks like may well decide whether your visitors will start a chat or not.

How to do email marketing with live chat software?

by Szymon Klimczak @ April 22, 2011

Newsletter campaign is one of the most efficient ways of staying in touch with the customers and generating extra sales on ecommerce website. Below I will show you how to combine the potential of newsletter with LiveChat so our system would use triggers to automatically invite to chat the newsletter receivers interested in your product – as an example, let’s do that for the iPhone 4 newsletter.

The list of the necessary things is short – we need a newsletter and a chat invitation. The email message with a special offer for the product you want to sell must encourage the visitors to click on the link and visit your website. You should also spend a few minutes on setting up a custom chat invitation graphic, especially the one that will match the newsletter design or will use the product that you advertise. In our example we will have the custom message displayed on the screen of iPhone 4.

Invite your client to chat from an email

by Piotr Bednarek @ January 15, 2011

What if your visitors contact you not through your site and LiveChat solution but i.e. via e-mail? How to encourage and invite them to LiveChat? You can easily place an image or text link in your email footer to launch the chat window: We have function which will fit you perfectly! Just login to your Control panel (panel.livechatinc.com) and then go to Install > Chat button > Advanced options > and pick “Code without JavaScript – use it on online auctions and e-mail signatures” *if you are using embedded chat window go to the Window type section of the Control [...]

Power of LiveChat customization

by Szymon Klimczak @ July 4, 2010

Adding a chat solution is a trend that the most serious e-commerce websites started some time ago as they noticed how positively live chat affects their business. Giving visitors ability to instantly communicate with the website owner (or sales/support representative) was and still is an advantage over the phone or email. But let’s say you finally added LiveChat to your website, you need to make sure that all of its parts make a really good match to the other elements of your site. If your website is mostly black and white, you definately don’t want to add yellow and blue [...]