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by Jacob Firuta @ October 24, 2014
Analyzing greetings using API reports

When looking to optimize your greetings for conversion, you might want to check out some of the advanced reporting methods available through LiveChat’s API.

There are two particular reports that allow you to see which chat invitations are the most effective in terms of acquired chats, conversion to chat and getting various goals, like, for example, netting a sale.

by Jacob Firuta @ July 15, 2014
How to increase sales using live chat

Good customer service can go hand in hand with great sales results. If you use chat to quickly resolve all the problems of your customers, they are bound to come back for more.

You can also play a more active part in increasing your sales through chat. We worked with The Chat Shop, your go-to chat experts, to produce an infographic that outlines the key methods of increasing sales via live chat.

by Jacob Firuta @ July 2, 2014
Encouraging customers to use your service

Sometimes the slightest change on your website can make a huge difference. For example, if visitors are reluctant to start a chat with you, they may simply need a little nudge in the right direction.

For People, an administration solution for HR professionals, the nudge came in the form of a new label for their chat window. Thanks to the new label, they’ve got 40 percent more chats. Talk about a little change that could!

by Jacob Firuta @ May 16, 2014
Webinar: How to Increase Sales Using Live Chat

Providing a live chat feature on your page is a good first step towards increasing your monthly revenue. However, it shouldn’t be the only one.

Join us on Wednesday, May 21st at 1:00 pm GMT during a webinar on How to Increase Sales Using Live Chat. Along with people from The Chat Shop, we will touch on 4 main aspects of improving sales with chat.

by Jacob Firuta @ June 25, 2011

Three easy steps to boost your invite-to-chat ratio – get even more out of our live chat solution by utilizing these three simple methods:

Personalization: One of the most helpful features of LiveChat is its personalization capability. The way your invitation looks like may well decide whether your visitors will start a chat or not.

by Szymon Klimczak @ May 16, 2011
ROI-Boy - Return On Investment Boy - new LiveChat mascot

As some of you may have already noticed, we just got LiveChat a new home.

It took a couple of months of internal debates and brainstorming, designing and coding before we were ready to publish the result. What we needed wasn’t only a new website design – we wanted to tell a story.

by Szymon Klimczak @ August 17, 2010
Stop waiting for the website visitors to click on the LiveChat button. Start proactively reaching out to them and personally engage your website visitors. Personalized Chat Invitation? From time to time I watch the traffic on our website and select particular visitors to chat with me. I use the feature called ‘Personal Invite’, which is available when you click right mouse button on any website visitor. This feature gives you the ability to enter a custom message that will be displayed on the visitor’s screen along with your name and picture. Using the Personal Chat Invitation (as shown above) maximizes the chance of […]

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