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LiveChat on e-commerce and customer service

Using shortcuts in LiveChat

by Jacob Firuta @ February 7, 2014

Clicking between chats can get a little tiring after a while. You have to reach for your mouse, select another chat and then go back to typing.

Imagine doing that every 10 – 15 seconds for 4 – 5 hours. It adds up to about one episode of “Friends” spent just on moving your mouse each day!

This is where keyboard shortcuts come into play.

Use this keyboard shortcuts cheat sheet to increase your chatting efficiency and save time!

by Blazej Szperlinski @ November 18, 2011

Assistly Logo

LiveChat integrates with Assistly to improve customer service by speeding up the support process. Chat agents are now able to escalate inquiries to Assistly tickets using a single hit of a button.

See how you can increase productivity of your agents by creating tickets straight from chat sessions.

by Bartosz Olchówka @ December 23, 2010

We have prepared an API to let you integrate with LiveChat as easily as it’s possible. There are two ways you can do that: using LiveChat REST API — allows you to read, create, update and delete data, such as operators, online visitors or chat transcripts. It’s a great way to write your own LiveChat-based applications. using LiveChat JavaScript API — allows you to display invitations or the chat window using custom JavaScript handlers. It’s very suitable for improving your visitors experience and deeply customizing LiveChat solution. Please keep in mind that the LiveChat API is still in development. You [...]

by Piotr Bednarek @ December 11, 2010

In case your company has lots of customers from the entire world, we made special language improvement which will suit you perfectly. From now on, operators can easily switch languages in Spelling-checker plugin during the chat. To do so, the operator must update to the latest version of the plugin. In LiveChat application please go to Advanced > Add-ons Manager > Spelling-Checker Plugin and click the Update this plugin button. Then, restart the application. The operator will be able to switch the languages in the chat window by clicking the right mouse button on the highlighted (misspelled) word and choosing [...]

by Bartosz Olchówka @ November 21, 2010

LiveChat configuration completeness bar — displayed in your Control Panel — gives you one important information. It tells you how effectively your LiveChat is configured. In other words, the closer to 100% you are, the more advantages of using LiveChat you will see. We have written an Introduction Tutorial to help you with configuring LiveChat properly. Until your configuration will reach 100% you will see the tutorial link under the completeness bar. Just follow all 7 important steps and see how your LiveChat gives you even more advantages than before. It will, promise! Don’t wait. Proceed to the Introduction Tutorial [...]

by Adam Strzelecki @ November 18, 2010

Guess what has just popped up at the App Store? That’s right, new shiny LiveChat for iPhone. Now you can enjoy watching you website activity live and chatting with your clients on your favorite mobile device. Please have a look at some screenshots from the latest LiveChat for iPhone application.   Read more how to install LiveChat for iPhone. In case you have any questions or problems, please post your thoughts on our support forum. Thank you!

by Piotr Bednarek @ November 15, 2010

During the chat you can display advanced visitor details at any time. To know your customer better (i.e. what he’s looking for or how he found your site) just select the View Profile button in your chat window to display visitor details panel. You can also check Geolocation option and know exactly where from your visitor is.

by Blazej Szperlinski @ November 8, 2010

We recently introduced Forums – a new channel of communication, designed for self-service, as well as for improvement of customer support . From now on you may take part in General and Platform-wise public discussion, interact with other LiveChat customers, share experiences, best practices, and even resolve each others queries. We’re really excited and looking forward to where will this take us! Forums are intended to consist of how-to articles, official announcements, feature and upgrade debates. Because of the supportive character, we will also provide technical aid, troubleshooting, and FAQ’s. If that’s not enough, you will still be able to [...]

by Bartosz Olchówka @ November 7, 2010

LiveChat gives you a great opportunity to have a direct insight into a chat currently held by other operator. You can: check if the talk proceeds as intended, send a message visible only by the engaged operator (not the customer), join the conversation in case it requires your immediate action. To supervise the chat, just open your LiveChat “Online visitors” list, click right mouse button over the ongoing conversation and choose the “Supervise chat” option. Once correctly used, supervising chats can bring lots of information about your LiveChat operators’ effectiveness. You can also save the important contract by taking over [...]

by Bartosz Olchówka @ November 4, 2010

As we heavily understand the era of mobile devices that has just came up, we’re very eager to make LiveChat available for everyone, everywhere. We’re proud to announce that we have just started the development of LiveChat for Windows Phone 7. The first stable version of the application is scheduled for January 2011. We will keep you posted as the development goes on. Read more about the Windows Phone 7. By the way, LiveChat for iPhone is now waiting for approval in the App Store. It should be available really soon.