Did you know that your website is not the only place where you can place your live chat? And I’m not talking about our Facebook integration.
You can extend the reach of your live chat customer service well beyond the pages on your website.
You can have people starting a chat straight from your newsletters or from one of your Twitter replies. All that with the help from a direct link to your chat.
When clicked, the link will open up a chat window, giving the users a direct way to reach your customer service.
This can save a ton of ton of time for social media managers who normally act as conduits between customers and your customer service department.
Instead of trying to pass information between customers and your support, social media managers can move the entire communication directly to live chat.