After graduation, I’ve worked in a call center for a short period of time. I hated the job. On every Monday, I felt like I was going to do time in a prison. On every Friday on the other hand, I felt like a phoenix rising from the ashes.
I’ve ended my short career in the call centre industry convinced that the role of a support agent was created by some sinister forces. I guess I wouldn’t be able to verify my opinion if not for my work in LiveChat.
Curious about this extraordinary environment, I’ve created a survey to find out what keeps our Support Heroes motivated and resistant to stress. The results showed that, if there is a way to charm stress, it is already implemented in our workspace.
Here’s how LiveChat kicks stress out of its customer service.