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LiveChat on e-commerce and customer service

by Szymon Klimczak @ July 4, 2010

Adding a chat solution is a trend that the most serious e-commerce websites started some time ago as they noticed how positively live chat affects their business. Giving visitors ability to instantly communicate with the website owner (or sales/support representative) was and still is an advantage over the phone or email. But let’s say you finally added LiveChat to your website, you need to make sure that all of its parts make a really good match to the other elements of your site. If your website is mostly black and white, you definately don’t want to add yellow and blue [...]