Blog

LiveChat on e-commerce and customer service

by Jacob Firuta @ October 7, 2011

Zendesk

Were you ever considering implementing a live chat solution on your site, but never got the opportunity to see it in action? Now, thanks to Zendesk and LiveChat, you have that occasion!

Join us at our Zendesk webinar to learn about benefits of live chat for online retailers. See how our live chat solution can help you gain new clients and improve your communication with them.

by Szymon Klimczak @ July 21, 2010

Every time we fix our customer’s issues or add new feature to LiveChat, we are excited. We love the feeling when we make our customers happy. But now, when we’ve integrated our live chat software with Zendesk, we’ve got someone to learn from. Someone, who spreads love to customer service even more! What is Zendesk? “It’s a web-based customer support software with elegant ticket management and a self-service customer community platform. Agile, smart and convenient.” How does the integration work? The integration consists of 2 parts: Forwarding LiveChat offline messages as tickets to Zendesk Allows to automatically forward all after-hours [...]