LiveVideo

We plan to add video streaming capabilities to LIVECHAT Contact Center. It will be offered as an add-on, users will be able to run it as an optional functionality. The basic idea is pretty simple, agents will be able to present video streaming on demand to customers visiting your website. It will help them in sales process, to build better confidence, relationship with a customer.

I have done some research and I need to share it with you because I want to ask you some questions:

First of all I visited this site: Introduction - How to Create Streaming Video. Then I decided to have a close look at Flash Media Server 2. Flash offers easy way to publish video streaming to web users. But we will also need a streaming server to offer that service in SaaS model…

Fortunately there are hosting companies that offer streaming servers that will solve part of our tech. problems. Do you have any co-operation expirience with companies you can share with me ? Can you recomend me any of them ?

Second problem we must face is how to place flash component in a desktop application. This component is required because we need to upload a/v streaming to server and also (optionally) publish the customer’s video streaming to an agent or between agents in a conference.

We think it should be developed as an add-on using the API. We look for freelances who will be interested to develop that add-on for us. You should join our LIVECHAT Developer Zone to get more details about the API and the community of developers.

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