We are growing up rapidly. With this growth, our upgrades and maintenance policies grow as well.

We get more stabile and secure.

This week we’re introducing a standard maintenance time window, launching every Saturday night at 9pm to 12pm PST.

To see when this maintenance window starts in a different timezones please visit:
www.timeanddate.com

We plan to add video streaming capabilities to LIVECHAT Contact Center. It will be offered as an add-on, users will be able to run it as an optional functionality. The basic idea is pretty simple, agents will be able to present video streaming on demand to customers visiting your website. It will help them in sales process, to build better confidence, relationship with a customer.

I have done some research and I need to share it with you because I want to ask you some questions:

First of all I visited this site: Introduction - How to Create Streaming Video. Then I decided to have a close look at Flash Media Server 2. Flash offers easy way to publish video streaming to web users. But we will also need a streaming server to offer that service in SaaS model…

Fortunately there are hosting companies that offer streaming servers that will solve part of our tech. problems. Do you have any co-operation expirience with companies you can share with me ? Can you recomend me any of them ?

Second problem we must face is how to place flash component in a desktop application. This component is required because we need to upload a/v streaming to server and also (optionally) publish the customer’s video streaming to an agent or between agents in a conference.

We think it should be developed as an add-on using the API. We look for freelances who will be interested to develop that add-on for us. You should join our LIVECHAT Developer Zone to get more details about the API and the community of developers.

Our team is currently involved in integration and deployment of Contact Center software in some of the biggest companies starting from insurance providers, ending at financial sector. It is a big challenge for us and, I must admit, time consuming.

In the course of time it turned out, most of our developers were focused on the deployment tasks and were unable to work on development, to build new functionality to LIVECHAT products. To remedy this issue some of us decided to do some R&D and finally we all agreed that API is what we were looking for.

Using the API other independent software developers will be able to build new add-ons, a small pieces of software that can add new features to LIVECHAT. With help of the API we will also do rapid deployments and outsource integration tasks.

So, we are in the process of working on the LIVECHAT Developer Zone - a place for software developers, freelancers, integrators, beta testers cooperating with our development team. We have released API beta and encourage you to use it and share your thoughts to help us build better software. Join us, now!

Check out the Developer Zone Wiki for latest news, tutorial, technical reference and developer documentation.

So what exactly LIVECHAT blog will be about?
We’ll try to be flexible and broad on topics as we have a lot of stuff to talk about. So it won’t be just about live chats, business, instant messaging, software, internet or e-commerce.
Who will be contributing to it? Just about anyone at LIVECHAT, from sales reps and programmers to execs. Sometimes our posts will be educating about our products and sometimes will cover just about any topic that applies to our clients’ industries, needs or just interests. Some days we’ll be serious, others we’ll get funny (or at least hope to:-)). We’ll do our best to be thought-provoking and give a new and fresh perspective on the ever-changing market and internet dynamics. We’ll cover emerging trends and provide some behind-the-scenes commentary. We’re not gonna stick to our corporate image though or try to appeal only to “the suits”. As we have some of the most wonderful people one can imagine working here, we’re extremely proud of our LIVECHAT team. That’s why one of the main goals of this blog is to show you LIVECHAT’s “human” side. We want to share insights into our people, our company, and the things that occupy our minds, discuss the hot topics of our conversations with you. We’ll try to spotlight our beloved clients, reveal some of our secrets (yes, we’ll try to provide a peek behind the LIVECHAT curtain as well), tap into guest bloggers and possibly sprinkle in some photo and videos. We’ll write about the events we organize or take part in. We meet cool people. Check cool tech. Visit interesting websites. Experience life. Fight obstacles. And write about it. Over time, we hope, all of the above will be covered.

Please feel free to share your thoughts with us as we want to share our thoughts with you.

If you ever find us interesting, here is the RSS feed to subscribe to and check us out on a regular basis:

So, let’s begin.