Using Contact Center effected in positive customer feedback and increased sales.

It’s been some time since we last shared our experience with one of our customers, so we do it again. VIP QualitySoft have been with LIVECHAT Software for some time and when we asked them if they can help us with creating new case study- they immediately agreed.

VIP QualitySoft added more people to the system and uses it not only to support, but also to sale online

Click on the icon below to read more about use of LIVECHAT Contact Center at VIP QualitySoft.

Serge Boyko, Business Consultant at www.vip-qualitysoft.com

Anton tells us a few words about project he’s been working on for a longer time. Ladies and gentelmen- please welcome- AJAX-based chat window:

What do you think about our new chat window?

We are growing up rapidly. With this growth, our upgrades and maintenance policies grow as well. We get more stabile and secure. This week we’re introducing a standard maintenance time window, launching every Saturday night at 9pm to 12pm PST. To see when this maintenance window starts in a different timezones please visit: www.timeanddate.com

Recently, we have published Salesforce add-on for LIVECHAT Contact Center. Integration of these two products allows you to store chat trancript in your CRM and add contacts directly from chat window. This is great opportunity to improve your customer service and ease your operators work at the same time. Here is presentation of integrated products:

You can watch integrated products in action. Simply click here to watch video.

You can download Salesforce add-on from add-ons section.