We have just signed a partnership agreement with Parallels. It’s product- Parallels Business Automation will become an integral part of one our new products.

Parallels is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating system, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 800 employees in North America, Europe, and Asia

Using Contact Center effected in positive customer feedback and increased sales.

It’s been some time since we last shared our experience with one of our customers, so we do it again. VIP QualitySoft have been with LIVECHAT Software for some time and when we asked them if they can help us with creating new case study- they immediately agreed.

VIP QualitySoft added more people to the system and uses it not only to support, but also to sale online

Click on the icon below to read more about use of LIVECHAT Contact Center at VIP QualitySoft.

Serge Boyko, Business Consultant at www.vip-qualitysoft.com

Anton tells us a few words about project he’s been working on for a longer time. Ladies and gentelmen- please welcome- AJAX-based chat window:

What do you think about our new chat window?

Gadu-Gadu S.A., providing service to one of the biggest communities in the Internet, has bought 63% of shares in LIVECHAT Software, which is providing corporate instant messaging solutions. Thanks to that, Gadu-Gadu S.A. will be able to offer business instant messaging solutions based on Gadu-Gadu network infrastructure. LIVECHAT Software S.A. services will still be offered on the business market of customer service software. – Gadu-Gadu is used more and more often in business to contact customers and internally, inside the companies. Software provided by LIVECHAT Software will let us introduce specialized business communication with Gadu-Gadu protocol – says Krzysztof Szalwa, Board Member at Gadu-Gadu S.A. – We believe Gadu-Gadu will become even more useful in everyday work, business communication will go on with GG numbers, while from the technological point of view, the users will receive professional business software. There are many companies already using GG number along with traditional telephone number or email address – adds Piotr Pokrzywa, Board Member at Gadu-Gadu S.A. – Joining Naspers Limited, we join Gadu-Gadu and Allegro.pl but also we receive the strong investor, what makes LIVECHAT Software’s position as a business internet communication leader more solid – says Maciej Jarzębowski, CEO at LIVECHAT Software S.A. – Thanks to Gadu-Gadu investment we should be able to offer to our customers better and advanced solutions soon – adds Mariusz Ciepły, CIO at LIVECHAT Software S.A.

We are growing up rapidly. With this growth, our upgrades and maintenance policies grow as well. We get more stabile and secure. This week we’re introducing a standard maintenance time window, launching every Saturday night at 9pm to 12pm PST. To see when this maintenance window starts in a different timezones please visit: www.timeanddate.com

We plan to add video streaming capabilities to LIVECHAT Contact Center. It will be offered as an add-on, users will be able to run it as an optional functionality. The basic idea is pretty simple, agents will be able to present video streaming on demand to customers visiting your website. It will help them in sales process, to build better confidence, relationship with a customer. I have done some research and I need to share it with you because I want to ask you some questions: First of all I visited this site: Introduction – How to Create Streaming Video. Then I decided to have a close look at Flash Media Server 2. Flash offers easy way to publish video streaming to web users. But we will also need a streaming server to offer that service in SaaS model… Fortunately there are hosting companies that offer streaming servers that will solve part of our tech. problems. Do you have any co-operation expirience with companies you can share with me ? Can you recomend me any of them ? Second problem we must face is how to place flash component in a desktop application. This component is required because we need to upload a/v streaming to server and also (optionally) publish the customer’s video streaming to an agent or between agents in a conference. We think it should be developed as an add-on using the API. We look for freelances who will be interested to develop that add-on for us. You should join our LIVECHAT Developer Zone to get more details about the API and the community of developers.

Our team is currently involved in integration and deployment of Contact Center software in some of the biggest companies starting from insurance providers, ending at financial sector. It is a big challenge for us and, I must admit, time consuming. In the course of time it turned out, most of our developers were focused on the deployment tasks and were unable to work on development, to build new functionality to LIVECHAT products. To remedy this issue some of us decided to do some R&D and finally we all agreed that API is what we were looking for. Using the API other independent software developers will be able to build new add-ons, a small pieces of software that can add new features to LIVECHAT. With help of the API we will also do rapid deployments and outsource integration tasks. So, we are in the process of working on the LIVECHAT Developer Zone – a place for software developers, freelancers, integrators, beta testers cooperating with our development team. We have released API beta and encourage you to use it and share your thoughts to help us build better software. Join us, now! Check out the Developer Zone Wiki for latest news, tutorial, technical reference and developer documentation.

So what exactly LIVECHAT blog will be about? We’ll try to be flexible and broad on topics as we have a lot of stuff to talk about. So it won’t be just about live chats, business, instant messaging, software, internet or e-commerce. Who will be contributing to it? Just about anyone at LIVECHAT, from sales reps and programmers to execs. Sometimes our posts will be educating about our products and sometimes will cover just about any topic that applies to our clients’ industries, needs or just interests. Some days we’ll be serious, others we’ll get funny (or at least hope to:-)). We’ll do our best to be thought-provoking and give a new and fresh perspective on the ever-changing market and internet dynamics. We’ll cover emerging trends and provide some behind-the-scenes commentary. We’re not gonna stick to our corporate image though or try to appeal only to “the suits”. As we have some of the most wonderful people one can imagine working here, we’re extremely proud of our LIVECHAT team. That’s why one of the main goals of this blog is to show you LIVECHAT’s “human” side. We want to share insights into our people, our company, and the things that occupy our minds, discuss the hot topics of our conversations with you. We’ll try to spotlight our beloved clients, reveal some of our secrets (yes, we’ll try to provide a peek behind the LIVECHAT curtain as well), tap into guest bloggers and possibly sprinkle in some photo and videos. We’ll write about the events we organize or take part in. We meet cool people. Check cool tech. Visit interesting websites. Experience life. Fight obstacles. And write about it. Over time, we hope, all of the above will be covered.
Please feel free to share your thoughts with us as we want to share our thoughts with you.
If you ever find us interesting, here is the RSS feed to subscribe to and check us out on a regular basis:
So, let’s begin.