A live chat with the seller - a direct chat with the operator by means of the text communicator enables establishing a close contact with the customers and lets us know his needs better.

A multemiedial invitation - the graphic element informing the customer about the operator's availability.

The customer's interface - The chat window with the picture lets us establish a close connection with the customer.

The intelligent button - with its help, the customer can call the operator. If there is no operator available, the customer can send a message. The button can be personalised to fit your website.

The "after hours" form - If no operator is available, a form for leaving a message appears on the screen.

The chat with the customer - with the help of the application, the operator can talk to 5 customers simultaneously. There are no limitations in the application itself.

Monitoring - real-time customer monitoring lets us collect informaton about the customer`s activity. (which sites he visits most often, how many times did he visit the site and contact an operator)

Transfering - This function makes switching operators (without disconnecting th customer and erasing the conversation) possible. It makes it easier for the new operator to solve the customer's problems.

Chat invitation - the operator can offer his help to the customer.

Auto-invitation - is an option that enables setting time parametres. The customer will automatically be invited to the chat according to these. Defining the time of the client`s presence on the website until the invitation appears is unlimited.

Customer's details - Details of the customer (which sites he visits most often, how many times did he visit the site and contact an operator) are displayed in a single place.

Chat history - easily accessible chat history lets the operator pick up previous threads easily without bothering the client about details.

Visit statistics - detailed statistics enable creating reports from the activity of the customers and the operators.

Videoconference - communication between an unlimited number of operators within one conversation, sending audio and video. The customer can take part in the conference too.

Sending files - sending documens (pricelists, specifications, catalogues, graphics, charts). Dual WWW opening and browsing.

Operators marketing activity analysis - creates charts that show detail of operator`s activity. (number of conversations and chat invitations etc.)

Send a link - this function opens a new WWW browser with appropriate content on the customer`s system.

Dual service browsinglets the operator "see" the customer`s browser and browse the content of his cart.

The knowledge database - It is a database of frequently asked questions that lets the operator paste ready answers and save the customer some valuable time.

Communication with other operators - the operators can communicate with each other, send important information and share the database.

Operator's picture - the picture of the operator makes the conversation more real.

Personalising the buttons - the operator can choose the appearance of the button from a range of LIVECHAT choices. More proficient operators can use their own buttons. As a result, LIVECHAT will be congruent with any website.