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Functionality
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LIVECHAT software is full of innovating solutions that make possible managing relations with your real-time customers through the website.
Please notice the advantages presented either from customer's or operator's point of view.
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| The communicator |
 IM, VoIP and SIP communication
- Multi-way communication through any available on-line channel, from the basic protocol of chat , to internet voice-chat with an option of calling landline numbers.
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Communication with other IM communicators - Due to the integration of various types of IM communicators, the operators can serve the customers who use their own favorite software. Centralised service and chat history enable efficient usage of this popular way of communication.
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Presence Management
- A real-time control of operators`availability (online, away, offline).
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The chat with the customer - with the help of the application, the operator can talk to 5 customers simultaneously. There are no limitations in the application itself.
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Customers details - details of the customer (which sites he visits most often, how many times did he visit the site and contact an operator) are displayed in a single place.
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Chat history - easily accessible chat history lets the operator pick up previous threads easily without bothering the client about details.
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Send a link - This function opens a new WWW browser with appropriate content on the customers system.
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Conference - Inter-operator communication - The operators communicate with each other, send important details, share their knowledge.
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Remote desktop - With this function, the operator can remotely access the customer's desktop and solve a problem directly.
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LIVECHAT HELP
online consultant
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Free download
14-days trial version
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Order full version
of Communicator 5.1
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