Save money and time of your customers.
Contact Center 5.1 is a solution for managing online customer interactions.
Quick and easy to operate, saves time and money that your customer would spend on making phone calls or sending emails.
It is fully integrated with the company`s WWW service and other systems that exist in the companies such as CRM,
CALL CENTER, billing is an efficient option that makes it possible to place an order or get help in real-time,
remaining online.
Increasing the reasing the sale level
Active chat invitiation of the customers visiting the website. (Also available in an automatic mode)
Collecting information about problems and preferences of the customers.
Decreading the number of website-leaving.
Online monitoring enabling an individual customer approach.
The possibility of taking the customer through the decision-making process.
Advice and help whenever there is a need for it.
Expence reduction
The ASP technology makes new hardware/software purchases unnecessary.
A possibility of creating an operator`s station anywhere.
Multiple customer assistance.
Reduction of the phone bills and improving of the customer assistance quality.
(We SHOW our customers how to overcome a problem,You can only TELL the customer how to do it on the phone.)
Reduction of the company`s inner expenses by improving the information exchange.
Efficient communication between our employees and customers all around
the world.
A modern communnication channel
Video conferences between employees in different parts of the world.
Active chat invitiation of the customers visiting the website. (Also available in an automatic mode)
Diverting the whole conversation to a different operator (expert) to provide the best help possible.
Remote desktop control, whenever the customer meets a problem (i.e. with installing new software)
Sending files, websites and other documents enriching the for of the contact.
Client activity monitoring - constant collecting of information about the customer's activity
Saving the conversationg for future reference and for creating opinions and comments which mirror the needs and expectations of the customers.
Q&A database.
Custommer satisfaction guaranteed
A close, direct contact with the customer.
Returning customer recognition.
The customer gets support immediately .
Dual WWW service browsing.
Constant expert care.
Reduction of the number of purchase resignations caused by lack of information and customer`s hesitation.
Improve service quality
Live chat with the customer without installing any software on his station.
The customer ceases to be anonymous.
The presence of the picture makes the conversation more real.
Video conferencing between employees all over the world.
Diverting to a different operator guarantees a competent service.
A longer duration of the chat makes the process more efficient.
A possibility of chatting with many people at the same time.
