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After testing different chat softwares from different companies our conclusion was that LiveChat was the best alternative out there.
Babel Poli Customer Service Manager
From a design and UX standpoint, LiveChat is hands down the best looking, and easiest to use chat service.
Kyle Therriault VP of Internet Strategy & Business Development
The reaction from our clients has been very positive and users began engaging with the LiveChat the moment it became live on the site.
Daniel Tannenbaum Digital Marketing Manager
We can actively save time and respond faster to customers using LiveChat which helps our teams to build trust and confidence with customers and prospects.
Kristin Hodgkinson Digital Marketing Manager
LiveChat is both agent and manager-friendly. It’s very intuitive and all the new improvements make our work much more comfortable.
Anita Patla Team Manager
We note two-digit conversion rates around 10-11 percent since the beginning of the project.
Sylwia Matusiak Team Manager
LiveChat is a powerful tool and we are more than satisfied – we only wish that we had implemented LiveChat a lot earlier.
Warren Cunningham Customer Service Centre Manager
With our clients being online traders, live chat is their preferred communication method, both in urgent or more deep-discussion matters.
Yana Marinova Back Office & Support Manager
LiveChat has directly increased lead generation by 26% and improved sales conversions by 17% and is a cornerstone of our customer service offering.
Gavin Pereira Managing Director
LiveChat is cheaper than some competitors without sacrificing quality and functionality.
Christopher Reynolds Director
We wanted to improve our online engagement, provide a timely service for our customers and assist them in finding a new home.
Diane Morrison Vice President of Sales and Marketing
We wanted something that would give us an edge in lead capture over our competitors and LiveChat did just that.
Tony Palazzo VP of Marketing
We find that LiveChat is relatively inexpensive considering what is included in our package.
Joshua Everton VP and eSolutions Manager
LiveChat was easy to deploy and manage with very little issue on the user end.
Deanna Liberti Vice President of Operations
Our focus has always been our clients and Livechat helps us keep our focus on them.
Jon Maldia Lead Support
Live chat has allowed us to connect with hundreds of additional potential clients each week.
Nate Johnson Marketing Manager
We now handle 70% of our tickets in under two hours, which is an improvement from 40% before LiveChat.
Rachel Pennig Director of Customer Support
Our customers are often shocked at how easy LiveChat is to use and are thrilled that all questions can be answered almost instantaneously.
Mara Castro Director of Customer Experience
Implementing LiveChat into our own software has been a roaring success. We didn’t expect to get such great feedback from our clients.
James Austin Support Services Manager
We’ve tried two other live chats and LiveChat is the easiest. Their customer service is better than anyone’s we’ve seen.
Scott Jordan CEO
So far we are very happy with LiveChat and will continue to use it and expand our implementation. It’s imperative to our operation and growth.
PJ Taei Director of Operations
LiveChat is often our main contact point with customers, and it’s been working out great for us.
Shiloh Gealogo Project Manager
LiveChat is a very seamless product, we never think about it, we just use it.
Mark Fordham Vice President of Services
We’ve been encouraging people to use live chat, it’s become a really significant marketing tool for us.
Ed Kushins Founder
LiveChat gave us a good platform that we could integrate into our website with controls we needed to manage our business.
Jacob Kopiczak Marketing Manager
We want to provide humor and be helpful, we definitely want to slide in a joke in our customer service. We mix business with fun.
Travis Rosser & Kenny Rueter Founders
Having the ability to invite customers to chats has allowed us to really start to understand our customers' needs.
Joe Flanagan Campaign Director
LiveChat allowed us to answer multiple questions quickly and efficiently, taking a slight burden off our e-mail and phone flow.
Chad Learch Director
We’ve found LiveChat not only the most cost-effective one, but the most feature-reach, scalable customer communication platform.
Anna Zakharchenko Head of Sales Department
On-site sales increased 15% and leads increased 30%. The ROI of having this feature is definitely positive.
Alfonso Fernandez Marketing Manager
LiveChat is simple in use and allows for quick implementation.
Vincent Thai Director of Customer Advocacy
We’ve closed dozens of deals and upgrades right from LiveChat!
John Basile Business Developer
LiveChat creates a 24/7 communication platform between my customers and my business.