Advantages
Top reasons why to use live chat
- boosting/increasing sales (live chat solution users buy 3 times more often than other web users),
- decreasing costs of the customer care,
- higher number of uncompleted-sales reduction caused by lack of information or customer doubts,
- possibility of serving multiple customers simultaneously,
- way to live help and accompany your customers during the sales process,
- another efficient communication channel for your call center,
- building better customer-operator relations thanks to the photo placed in the web communicator window,
- way to reduce the amount of call center seats,
- more discrete communication channel compared to a phone call,
- costless communication channel for the customers,
- easy customer identification,
- customer satisfaction and a stronger bond to the brand,
- active chat invitations,
- benefits from the live help and text chat: ability of sending and viewing URL addresses, processing of the chat transcriptions, customer transferring, conference creation,
- remote work – operators can perform their activities from any place,
- data for analysis and efficiency optimalization – statistics shown in the application indicate the operator’s response time to customer inquiry,
- constantly expanded base of questions and answers for the operators,
- chat transcription as a source of opinions and comments reflecting customers needs and expectations,
- more effective time spent with the customer,
- returning people satisfied from customer service,
- no need for customer to install additional software to chat with the operator.
LIVECHAT Contact Center in the corporate edition is a fully adjusted live help software to the user needs accordingly to the sold product or branch. Adjusted application becomes an efficient tool in long term sales and marketing policy.