Features
Website integration
Put the chat button and monitoring code to successfully integrate live chat with your website.
Let your sales force get in touch with your customers and identify their needs.
Proactive invitation
Invite hot leads and engage the chat session to help the customer make a choice.
Chat button
Put the chat button in a visible place on your website.
Chat window
A direct chat with an agent using the web communicator.
Agent details
Conversation
Chat transcript, alerts and notifications.
Typing indicator
Both the visitor and the agent know when the other is typing a message.
Chat details
Chat session information box.
Toolbar
Agent window
Tabs
All chats in one window.
Customer details
User information in one place.
Typing indicator
Both the visitor and the agent know when the other is typing a message.
Chat options
Transfer the customer to another agent, create a conference or stop the chat.
Chat window
Chat transcript, alerts and notifications.
Website monitoring
Track your visitors in real time and see what pages they are watching now.
Invite them to chat in response to your marketing campaigns and initiatives.
Ribbon bar
Fast and convenient access to the most often used features and functions of the application.
Customer details
Discover selected visitor’s details.
Visitors monitoring
The list of customers currently available on your website.
Geolocation
Localize the customer with Google Maps.
Business calendar
Organize your schedule and never forget another event.
Create group meetings and manage your team with shared business calendar.
Toolbar
Manage your business calendar, assign tasks and events.
Shared calendar
Share your schedule and let your team members see your calendar.
Dashboard
Be up-to-date with your company activity.
Dashboard gives you many information presented in concise and pleasant way.
Customers activity
Distribution of chats with your customers.
Communication flow
Licence details
Information about your current billing plan.
Conversation types
Chats summary
Settings
Customize your live chat communication channel to meet your organization needs.
Color schemes
Choose the most suitable scheme out of ready-to-use templates.
Live preview
See the final look of your chat window.
Custom logo
Upload your company logo and make the chat window yours.
Toolbar
Easily cusomize conversation buttons.
Color picker
Change color schemes on-the-fly using the color pickers.
Statistics
Analyse your sales department performance to bring high value to your customers.
Statistics types
Discover different statistics to learn more about your company activity.
Chart controls
Select date ranges, groups and agents.
Chart view
Analyse selected graph or export in into Excel.