Why to offer customer service through live help software using Contact Center?
Live help through live chat has a lot more advantages than email or phone call. But what gives you Contact Center is a combination of all these communications channels. Below you can learn more about advantages you receive from using LIVECHAT Contact Center.
Live help software profits
Companies using LIVECHAT Contact Center profit with:
- boosting/increasing sales (live chat solution users buy 3 times more often than other web users),
- decreasing costs of the customer care,
- higher number of uncompleted-sales reduction caused by lack of information or customer doubts,
- possibility of serving multiple customers simultaneously,
- way to live help and accompany your customers during the sales process,
- another efficient communication channel for your call center,
- building better customer-operator relations thanks to the photo placed in the web communicator window,
- way to reduce the amount of call center seats,
- more discrete communication channel in comparing with a phone call,
- costless communication channel for the customers,
- easy customer identification,
- customer satisfaction and a stronger bond to the brand,
- active chat invitations,
- benefits from the live help and text chat: ability of sending and viewing URL addresses, processing of the chat transcriptions, customer transferring, conference creation,
- remote work – operators can perform their activities from any place,
- data for analysis and efficiency optimalization – statistics shown in the application indicate the operator’s response time to customer inquiry,
- constantly expanded base of questions and answers for the operators,
- supreme solution for employing handicapped people,
- chat transcription as a source of opinions and comments reflecting customers needs and expectations,
- more effective time spent with the customer,
- returning people satisfied from customer service,
- no need for customer to install additional software to chat with the operator.
LIVECHAT Contact Center in the corporate edition is a fully adjusted live help software to the user needs accordingly to the sold product or branch. Adjusted application becomes an efficient tool in long term sales and marketing policy.