Feature List

Going out of the office or on a business trip doesn’t have to mean that you can’t answer chats. Using one of our mobile applications you can keep your LiveChat running even when you are on the go. We have applications available for iPad, iPhone, BlackBerry, Android and Windows Phone 7. Uncuff yourself from your desk and stay mobile with LiveChat!

After working hours? Have your LiveChat switch to offline mode! The icon for the click-to-chat button will change and your visitors will be able to leave messages that can be sent to an email address of your choosing. Our helpdesk integrations will also allow you to forward the offline messages and keep them the entirety of your communication with a client in one place.

Easily point your visitors in the right direction by opening links in their browsers. When a push page request is sent, a prompt to open a link will open in visitor’s window.

See how well your LiveChat is faring when it comes to e-commerce statistics. Keep tabs on your conversion rate and ROI and see how much money LiveChat is earning!

Place click-to-chat buttons on your site to always give your visitor a possibility of chatting with you. You can choose from a gallery of pre-made buttons or upload your own graphic to increase the feeling of immersion and fully integrate LiveChat into your website.

By utilizing our post chat survey system, you can gather valuable information regarding the quality of your service. Have your customers leave any feedback in post chat surveys to give you an insight on how effective your implementation is.

We have three types of roles available: Owner, Administrators and Operators. Each role has a different task and different set of tools available to complete that task. You can read more on LiveChat roles in our Knowledge base.

Hook up multiple sites to a single LiveChat license and reap the benefits of a centralized chatting system. Monitor every site from a single operators application. You no longer need to set every implementation separately – add LiveChat to a new site with just a few clicks!

See names and faces of your customers. Gather more information on your visitors and simplify the chat login process by enabling the Facebook login integration. Your customers will be able to login with their Facebook accounts, giving you a lot of additional information, which is great in creating a more personalized service.