Improve your support cases handling by integrating your Zendesk with LiveChat. Create new tickets straight from the chat window to keep a steady flow of communication from your chat to your help desk.
How it works
LiveChat integration with Zendesk allows you to keep e-mail communication with customers in one place. Using this integration, you will be able to:
- Create Zendesk tickets on-the-fly during chats with customers. Press the Zendesk button and the chat will be immediately transferred as a ticket to Zendesk, along with a full chat transcript.
- Forward your after-hours messages from customers directly to Zendesk.
- See what your Zendesk page visitors are currently doing.
- Place a Chat now button on your Zendesk pages.
- Enable one-click tickets to quickly create new cases in Zendesk.
Additionally, your agents will be able to look up a visitor’s ticket history in the chat window as long as the visitor logs in to chat using the same e-mail. This makes the support process much easier and quicker.