Help and support

Resources that will teach you everything about LiveChat.

LiveChat for multiple websites

by Jacob Firuta

You can put your live chat on many websites without any additional charges and monitor them from one application. To do this, follow the steps below:

  1. Go to the Groups section of the control panel
  2. Click on Add a group.
Adding a new group
  1. Enter name (you can use the website’s name), add operators responsible for that site and click on Add a group button.
Assigning people to group
  1. Create groups for all your websites in the same way.
  2. Go to the LiveChat code section of the control panel.
  3. Click on pick a group in the upper right corner of the page and select a group from the list.
Selecting another group
  1. Copy and paste the code before the </body> tag of the corresponding page. The highlighted parameter will decide which group will receive the chat. Each group you create gets its own number. You can easily modify which group will receive the chat by changing that number.
The piece of code that decides which group will receive a chat
  1. Repeat 6th and 7th step for all your websites.

All that is left to do is to login to the LiveChat application and chat with all the visitors!

You can have different teams of operators working on different sites. To do that, put operators into groups tied to a website they are meant to support.

Separate chat sessions for different websites

When using LiveChat on multiple websites, you might want to offer a separate chat option for each of those websites. For example, if you have several e-commerce websites offering similar products, you’d want to offer separate chat sessions on each site.

Offering separate chat sessions on different websites

By default, if you are running chats on several websites and a visitor opens a chat on multiple of those sites, he or she will get the same chat (the same chat session). You can change that by adding the following line of code to your LiveChat tracking code:

	__lc.chat_between_groups = false;

When you add this piece of code, a visitor who visits several of your websites will be able to start several separate chats instead of getting the same conversation on each site.

Here’s an example LiveChat tracking code with this line added:

	<script type="text/javascript">
	var __lc = {};
	__lc.license = 1946330;
	__lc.chat_between_groups = false;
	
	(function() {
		var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = true;
		lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.livechatinc.com/tracking.js';
		var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(lc, s);
	})();
	</script>

Staffing your live chat

If you plan to install a live chat function on all your pages, you might need a few additional agents to handle the new traffic. You can use the services of staff outsourcing agencies to get quick access to trained professionals.

Check out our Experts page for a listing of staff outsourcing agencies that will help you cover the traffic on all your pages.