Resources

Materials you can use to improve your customer service.

december 2014

handbook

Data-Driven Support Management

You don’t have to guess when managing your customer service. LiveChat offers loads of valuable customer service data. See which metrics count, what do they mean and how to track them.

read online

november 2014

report

Customer Happiness Report 2014

This report showcases and offers commentary on customer service trends in 25 major industries. To prepare the report, we analyzed over 14 million chats from more than 3,300 companies.

read online

november 2014

infographic

3 Tips For Improving Your Live Chat Support

See how improving three key elements of your service can help you raise the happiness of your customers.

see online

april 2014

report

Chat Greetings Efficiency Report

A detailed look into chat greetings and factors affecting them. This report will show which greetings start the most chats, why they do so and how to set them up on your website.

read onlinepdf

april 2014

infographic

Greetings Engagement Points

Different types of greetings can be used to engage visitors. Check out their effectiveness on different pages.

see online

august 2012

report

LiveChat Customer Happiness Report

Learn how to get the best customer service results based on information gathered from all kinds of businesses!

read onlinepdf

august 2012

infographic

LiveChat Customer Happiness Report

A ready-made source of information on customer service best practices. Tweet it, share it, blog about it.

see online

march 2013

handbook

Agent’s Handbook – Your guide to satisfied customers

Agent’s Handbook is the go-to guide for all new LiveChat agents. Using the handbook, you will be able to grasp the basics of chatting and customer service in no time.

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