Reports

Resources that will help you build better customer service.
Chat Greetings Efficiency Report

November 2014

Customer Happiness Report Report 2014

Creating better customer service

This report showcases and offers commentary on customer service trends in 25 major industries. To prepare the report, we analyzed over 14 million chats from more than 3,300 companies.

Infographic

See how improving three key elements of your service can help you raise the happiness of your customers. See the infographic >>

Chat Greetings Efficiency Report

April 2014

Chat Greetings Efficiency Report

An insight into customer engagement

A detailed look into chat greetings and factors affecting them. This report will show which greetings start the most chats, why they do so and how to set them up on your website.

Infographic

Different types of greetings can be used to engage visitors. Check out their effectiveness on different pages. See the infographic >>

LiveChat Customer Happiness Report

August 2012

LiveChat Customer Happiness Report

Learn how to get the best customer service results based on information gathered from all kinds of businesses!

Infographic

A ready-made source of information on customer service best practices. Tweet it, share it, blog about it. See the infographic >>