Valuable resources on customer service

Reports that will give you an insight into the minds of your customers.

August 2012

LiveChat Customer
Happiness Report

Learn how to get the best customer service results based on information gathered from all kinds of businesses!

About the report

Live Chat Customer Happiness Report was created to measure the satisfaction of consumers using online chat software. The results are to be studied by people who consider using live chat in their business.

Learn best practices based on data gathered from over 600 companies and 1.76 mln chats. Compare the customer satisfaction in your business with other companies in your industry. Use it as an entry point in building your own live chat customer service.


Customer Happiness Report in a pill. Visual representation of the gathered data serves as a ready-made source of information on customer service best practices. Tweet it, Share it, post it on your blog.


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