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#Know
3 min read | Mar 25
Built With AI, Live Transcription Services Come To Videoconferencing Software
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
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Support
19 min read | May 21 |
Everything You Need to Know about Using Customer Engagement Platforms
Today, companies have access to more advanced enterprise technology than ever. Even so, the basic tenets for success remain simple enough. To prosper in the long term,... read more
Support
13 min read | May 21 |
Customer Service Department: Team Structure and Responsibilities
Every business wants to provide great customer service, but not all customers have a great experience. A well-structured customer service department is crucial for... read more
Support
16 min read | May 20 |
13 Common Customer Service Problems and How to Solve Them
Resolving customer issues swiftly can have massive results for your business. Higher customer satisfaction, retention, loyalty, and improved bottom line are just some of... read more
Support
13 min read | May 17 |
Great Customer Service Quotes and What You Can Learn From Them
Short quotes can be super powerful. They can capture big ideas in just a few words. Whether it's something touching, thoughtful, or just a reminder about something... read more
Support
19 min read | May 16 |
Collect Customer Feedback with These Strategies: Enhancing Business Insights
Collecting customer feedback gives you a real-time view of the satisfaction and preferences of your customers. Through feedback, you can adjust to market demands,... read more
Inside LiveChat
Inside LiveChat
0 min read | 26 Feb | Kaia Madalinska
How to install LiveChat on your website? WordPress | Customization
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Inside LiveChat
7 min read | 13 Oct | Kuba Rogalski
Video Shopping and What Does Coffee Have To Do With It?
For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
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Trending articles
How to Boost Conversions with Live Chat for Attorneys
Ever find work hours disappear with admin tasks? Notice your website attracting clicks that never grow into leads? Yes, you studied for years to become an attorney, but running your own firm presents new challenges. With 54% of customers ignoring responses that take over... read more
Sell
11 min read
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Mar 15
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Average Order Value (AOV): Definition, Formula, and Six Ways to Grow It
Ever feel like you're playing a game of tug-of-war with your profit margins? You're not alone. Challenges like low transaction values, skyrocketing customer acquisition... read more
Sell
9 min read | Feb 07 |
What is Lead Conversion and How Can Chat Increase It?
"Why bother with lead conversion? Isn't showcasing my product enough?" Well, simply presenting your product is like baking a cake but forgetting the frosting. Sure, it's... read more
Grow
15 min read | Apr 24 |
Customer Care Explained: Definitions, Benefits, Challenges, and More
In the digital transformation era, live chat service emerges as a crucial tool when exceptional customer care is key to business success. By incorporating live chat, you... read more
Sell
12 min read | Jan 23 |
The B2B Sales Meaning, Examples, and Strategies
In B2B sales, it all starts with lead generation – sparking conversations that truly matter. But what happens between those initial sparks and the final deal within the... read more
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