Timeline

We’re always doing our best to keep LiveChat in good shape.
Here’s a list of recent LiveChat updates.

Last 100 days in LiveChat

Major update Small update

  6. Wednesday is a new blog post day! Szymon Klimczak continues his series about good practices in customer support - this time, it's all about phone calls. Make yourself comfortable, grab a cup of your favorite beverage and see how phone support should be handled!

    From other news, we issued a small fix that allows you to have both, the eye-catcher and a chat button on your site.

  7. On Tuesday, we bring some love for our Salesforce integration users. From now on, it will be available for two additional plans: Groups and Professional.

    Get the Salesforce integration now to store chats and information about clients in one place!

  8. This week starts with a brand new LiveChat function. You can have each and every chat transcript sent to an email address specified in your Control panel. Simply check the box under Forward chats to e–mail and type in the address to start receiving all the chat transcripts!

  11. We bring you up to date with the Daily Summary! This power feature will allow you to know exactly how did your live chat fare in the last 24 hours, which parts of it need improving and which simply shine! Detailed information will be delivered to your mailbox each morning, giving you a clear picture of the provided service.

  14. Roll the dice and move forward your pawns in the new e-commerce trend. See how you can utilize gamification in your business in our latest blog post.

  15. New additions reinforcing our knowledge base. Today, we will show you why you should be online and how to utilize offline messages arriving when you are not online.

  27. We added a big gallery of pre-made eye-catchers for you to use. Be sure to check it out!

    But that's not all! We're sending out newsletter! If you want to see this and previous issues, go to the newsletters section: http://www.livechatinc.com/newsletters


  29. What a better way to begin a week than with a big update? We bring your a boost to your live chat in the form of:

    The eye-catcher - a simple, yet useful addition to your chat window. Thanks to the eye-catcher, the chat window is more visible and starting a chat is even easier. Grab your visitors attention now and enable the eye-catcher!

    Two new invitation types - from now on, you can send invitations based on geolocalization and invite to chat returning visitors. Creating invitations for specific regions and for visitors who already have been on your site opens up a lot of possibilities to approach and then convert visitors into a customers. Create new invitations and get more chats!

  35. Small fix for our Highrise integration users - its response time should be faster now.

  36. A couple of small updates today:
    Chat surveys have been moved to the Archives section of the Control panel.

    We introduced a new way chats are split between operators. Now, there are three operator priorities in each skill: Primary, Secondary and Supervisor. You can decide who will receive the most chats and who will act as a back-up operator.

  39. Two brand new articles on our timeline, displaying how deep you can modify your live chat and measure its effectiveness.

    See how you can use Custom variables to your advantage and how they can simplify your work and increase your opportunities.

    Learn how you can use Goals to see how well is you live chat doing.

  42. Today, we bring you a bunch of UI improvements in the Control panel. Try spotting them all!

    Those with custom variables set up will be happy to learn that they are now present in the offline messages too.

  48. Your Languages and Skills sections of the Control panel have received a number of look, feel and usability updates. Be sure to check them out!

    Invitation page in the Control panel will now display invitation icons, right beside each invitation.

    Statistics from the Performance section of the Control panel will now display correctly.

    Additionally, due to a popular demand, we brought back the chat survey export option.

  50. We've issued another pack of updates and fixes to our service:
    - links in your pre-chat and post-chat surveys are now clickable
    - multiline text fields (textareas) in post-chat surveys are now supported
    - calculating average talking time, found in the Performance section of the Control panel, has been fixed

    Additionally, there has been a number of cosmetic changes to the Control panel.

  53. Big news in the skills and languages department of the LiveChat control panel. Both these sections have received a considerable update and will amaze you with their new look!

    Our chat priorities have also been simplified. From now on, there will be two chat priorities only: "Chats", for operators who are supposed to receive chats from visitors, and "Supervises", for those who are only going to supervise.

  54. Two new knowledge base articles coming right up!
    Read on how our chat surveys work and are set up.

    Learn how Zendesk users can now use SSO to log in to the LiveChat - Zendesk integration.

  55. All the Highrise users out there - rejoice! You can now search by email in our Highrise integration.

  57. LiveChat control panel has received a bit of a facelift - its look and feel have been refreshed.
    A small bug regarding incorrect keywords due to archives pagination has been fixed.

    There are also two new articles on our knowledge base.
    You can learn how to customize your chat window with CSS from the first article:
    http://www.livechatinc.com/kb/customize-your-chat-window-with-css/
    The second article shows you how to deal with visitors who got to your site by accident or those who try to abuse your operators:
    http://www.livechatinc.com/kb/dealing-with-confused-or-abusive-visitors/

  60. Our knowledge base grows by two more articles!

    Learn how to place your LiveChat on multiple websites:
    http://www.livechatinc.com/kb/livechat-for-multiple-websites/

    Read on how you can work as a team on LiveChat:
    http://www.livechatinc.com/kb/in-chat-cooperation-transfers-escalation-training-and-supervision/

  62. Today we bring you a brand new way of engaging your visitors - you don't have to waste precious time with manual invitations anymore! Simply start a conversation immediately. To learn more about it:
    http://www.livechatinc.com/documentation/get-closer-to-your-visitors/

    A new article has appeared on our knowledge base - read how to utilize Google Analytics to get the most effective invitations:
    http://www.livechatinc.com/kb/capture-best-visitors-using-google-analytics/

    We've also sent a newsletter to our subscribers. You can check it out here:
    http://www.livechatinc.com/files/mailing/knowledge-base/

  64. Our coding wizards share a new trick that allows to make use of the magic that Google Analytics and LiveChat create together!

    With Google Analytics' power, LiveChat gets an immediate boost and automatically suggest you the best invitations for your website.
    Based on your traffic history and visitors' activities from the past LiveChat will know where and when to invite to chat people browsing your website.
    Try it and experience some magic yourself: https://panel.livechatinc.com/settings/invitations

  68. Links in surveys and offline forms are now clickable!

  70. We have initiated a social media based affiliate program. Customers can get credit for sharing their appreciation on facebook and twitter.

  77. We fixed a small bug that messed with the Facebook fan page link in the bottom of the chat window for some of our clients. Visitors can access those fan pages without any problems now.

  84. LiveChat is now available in 35 languages! You can service your international clients or chat in your native language using our fresh translations of the chat window.

    In other news, we disabled offline messages removing to further simplify the control panel. Now, both the archives and offline messages are permanent.

  85. Our Knowledge base continues to grow - we added three fresh articles for our readers:

    Learn how you can increase your chat number:
    http://www.livechatinc.com/kb/how-to-have-more-chats-with-customers

    See the description of our push notifications on iOS devices:
    http://www.livechatinc.com/kb/iphone-and-ipad-push-notifications-for-livechat

    Add LiveChat to your Facebook fan page in 5 minutes:
    http://www.livechatinc.com/kb/adding-livechat-to-facebook-in-5-minutes

  89. Three new articles on our Knowledge base, it keeps getting bigger and bigger!

    Read on how to set up notifications for Windows and Mac applications:
    http://www.livechatinc.com/kb/setting-up-notifications-for-windows-app
    http://www.livechatinc.com/kb/setting-up-notifications-for-mac-app

    Read on how does LiveChat utilizes cloud:
    http://www.livechatinc.com/kb/livechat-in-the-cloud

  90. New article on our Knowledge base about improving your chat quality. Get it while its hot!

    http://www.livechatinc.com/kb/improving-chat-quality

  91. To simplify live chat agent management and improve teamwork we introduced a change in our Operators section. From now on, operators can share their chat history which allows for even easier communication with returning clients.
    Operators can also supervise other chats which opens up a lot of possibilities to improve through cooperation and raise teamwork.

    Read more on improving your teamwork:
    http://www.livechatinc.com/documentation/we-will-improve-your-team-work

  97. We have improved and simplified the interface for our Windows application. Additionally, its stability has been considerably increased.

    Get the new Windows application: http://www.livechatinc.com/product/livechat-for-windows

  99. From now on, applications will properly notify operators about customers in the queue. In addition, pre-chat survey data and operator's first messages will be properly displayed for returning customers.

    We've added displaying license expiration info only for License Owners and introduced some cosmetic changes to our shop and languages section of the control panel.