You can now choose which ticket-related emails will be sent out to ticket requesters in the Automated emails section.
There are two emails that can be enabled or disabled at will:
a notification sent after a new ticket is created and a rating request sent after a ticket is resolved.
You can now export all your LiveChat tickets to a file. This comes extra handy if you need to keep a copy of your tickets for archiving purposes or if you want to analyze the cases you are getting.
This exportable report is available for the Enterprise plan users.
Pick up the new version of the LiveChat app for your Android. The new version sports a brand new tablet view, new notification for returning visitors and a number of smaller UI and bug fixes.
Grab the new app today on Google play.
You can now get more chats tagged by displaying a short reminder message for your agents whenever a chat is closed without a tag. This will help you get more information about the cases handled via your chat.
You can now choose to close a chat automatically after a certain time threshold.
You can also choose how long it will take to transfer a chat when one of your agents is inactive.
See how to change the timeout thresholds in our article on chat routing.
The Reports section has been tidied up and now offers a clean look on the data from your LiveChat.
The filter settings now include Agent and Group options and are remembered when you switch between different reports. There's a short tutorial in the Reports section that covers all these changes.
You can now get more information about your agents and their work from the updated Reports section:
Here's how the chats and tickets data looks like in the Agents section:
You can now make the job of your agents a bit easier by using pre-made canned responses when supervising.
Additionally, agents can now use canned responses when creating a new ticket.
Get feedback on your team's ability to handle ticket cases.
Customers who receive a notification email about a resolved ticket can now rate the received service as good or bad. The request for feedback is sent 3 days after the resolution.
You can check on this information in the Ticket satisfaction report.
Two new chat window skins have been added to the gallery. You can now choose between the simplistic and raw Minimal look or the fun and engaging Circle skin.
Both new skins are now available in the Themes section.