Product updates

Timeline of past updates and news.
05 JANUARY 2015

Android application update

Pick up the new version of the LiveChat app for your Android. The new version sports a brand new tablet view, new notification for returning visitors and a number of smaller UI and bug fixes.

Grab the new app today on Google play.

Tablet view in the new Android app
 
02 JANUARY 2015

Chat tags reminder

You can now get more chats tagged by displaying a short reminder message for your agents whenever a chat is closed without a tag. This will help you get more information about the cases handled via your chat.

Tag reminder update
 
15 DECEMBER 2014

Adjustable inactivity timeouts

You can now choose to close a chat automatically after a certain time threshold.

You can also choose how long it will take to transfer a chat when one of your agents is inactive.

See how to change the timeout thresholds in our article on chat routing.

Inactivity timeout
 
09 DECEMBER 2014

Changes in the Reports section

The Reports section has been tidied up and now offers a clean look on the data from your LiveChat.

The filter settings now include Agent and Group options and are remembered when you switch between different reports. There's a short tutorial in the Reports section that covers all these changes.

New reports filters in LiveChat
 
19 NOVEMBER 2014

Reports section improvements

You can now get more information about your agents and their work from the updated Reports section:

  1. See how many chats or resolved tickets an agent got in the Agents section.
  2. Get information about customer satisfaction from tickets in the Last 7 days report.
  3. See which agents are able to resolve tickets efficiently.

Here's how the chats and tickets data looks like in the Agents section:

Report updates
 
31 OCTOBER 2014

Canned responses in supervised chats

You can now make the job of your agents a bit easier by using pre-made canned responses when supervising.

Additionally, agents can now use canned responses when creating a new ticket.

Using canned responses when supervising
 
30 OCTOBER 2014

Ticket ratings

Get feedback on your team's ability to handle ticket cases.

Customers who receive a notification email about a resolved ticket can now rate the received service as good or bad. The request for feedback is sent 3 days after the resolution.

You can check on this information in the Ticket satisfaction report.

Ticket ratings in LiveChat
 
28 OCTOBER 2014

New chat window skins: Minimal and Circle

Two new chat window skins have been added to the gallery. You can now choose between the simplistic and raw Minimal look or the fun and engaging Circle skin.

Both new skins are now available in the Themes section.

Circle and Minimal chat window skins for LiveChat
 
13 OCTOBER 2014

Visitor time zone information

Offer more personalized service using the information about your visitor's time zone. The visitor's local time is now displayed in the application, allowing you to change your approach depending on the part of the day.

Visitor time zone
 
02 OCTOBER 2014

New chat window look available

Get a new, fresh chat window look for your live chat. You can now choose between the classic LiveChat skin and a modern one. More skins are coming!

New LiveChat chat window look
 
 
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