Product updates

Timeline of past updates and news.
11 MARCH 2014

LiveChat on your HelpIQ page

Offer instant help and resolve pressing issues by installing LiveChat on your HelpIQ page. Providing a live chat option on your documentation page will allow you to help customers find particular answers and address questions that are not yet documented.

LiveChat integration with HelpIQ
 
07 MARCH 2014

Tickets in iPhone and iPad apps

Create tickets on the go using the latest versions of our iPhone and iPad apps.

If you get a tough case and can't handle it out of the office, you can create a ticket and get back to it later or assign it to one of your colleagues.

Grab the latest iPhone and iPad apps to create tickets while mobile.

Tickets in iPhone and iPad apps
 
08 FEBRUARY 2014

Saving reports as CSV files

Save your reports to a file for all kinds of number-crunching operations. To save a report to a CSV file, access it in the Reports section and select save as CSV.

Saving reports to a CSV file
 
29 JANUARY 2014

New iPad app for iOS 7

Designed for iOS 7, the new LiveChat for iPad app makes chatting even more convenient thanks to the new, clear interface and landscape mode.

Get the app from the App Store, kick back on your favorite sofa and start chatting!

New LiveChat for iPad app
 
24 JANUARY 2014

Percentage value for customer satisfaction

You can now quickly gauge the effectiveness of your support by checking the percentage value of your satisfaction reports.

Customer satisfaction value
 
17 JANUARY 2014

Photo cropping and IE 11 bug fix

You can now crop agent pictures to your liking, which makes getting the right picture for your profile much easier.

Crop update LiveChat

We've also fixed a small chat window bug visible to Internet Explorer 11 users.

 
15 JANUARY 2014

Recent tickets view

Navigate between cases using the recent tickets view – after answering a ticket, you will be able to quickly move to a new case.

Recent tickets update
 
13 JANUARY 2014

Manual ticket creation

Create tickets manually in the Tickets section. Simply select the Create a ticket button and fill in the form.

Manual ticket creation in LiveChat

Additionally, it is now possible to filter through the available agents when assigning a ticket.

Filtering ticket assignee in LiveChat
 
19 DECEMBER 2013

Contextual back button

Easily navigate through the tickets section using the contextual back button. The button will lead back to the site you were browsing, making the navigation much more intuitive.

Intelligent back button
 
17 DECEMBER 2013

Chats tied to tickets

Reach the information you need faster by accessing related chats and tickets. When looking at a ticket, click on the chat link to see the related chat.

Related chat in a ticket

You can also access tickets in the same way. When looking at an archived chat, click on the related ticket link to reach the ticket created for this case.

Related ticket in a chat archive

This will help you to get the crucial information faster and solve cases more efficiently.

 
 
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