Handle cases that couldn’t be resolved through chat using tickets. The new ticketing feature will help you provide even better support at no additional cost.
You can create tickets from chat or receive them via email or when your chat is offline. Read more about tickets.
Get the latest LiveChat application for iOS7 to chat with customers while mobile. The easy to access chat history and improved push notifications will allow you to quickly identify problems and resolve them on the spot. The new app for iPad is in the works.
The chat window logo has been made Retina Display compatible. By uploading a high-res logo, you can improve its look and make it sharper on Retina Display monitors.
Additionally, the Reports section has received a number of small updates:
We've added an in-app support function to the web application. If you need help while using the app or configuring something, simply click on the Help button to chat with one of our agents.
Additionally, we've made the notifications settings more accessible by moving them to the agent menu.
We've launched the beta version of the LiveChat ticketing system! If you want to see it action, visit the beta site and sign up now.
We've released node.js and Ruby libraries for our REST API. Here are some examples what a skilled programmer can do with them:
Simply show this to your programmer and he or she will know what to do.
An updated version of the Mac application is now available for download.
The new 2.1 version includes such interface upgrades as:
Get the new LiveChat for Mac application!
Improve your use of LiveChat with two fresh integrations.
Looking for a way to reach new subscribers? The ActiveCampaign integration will help you get your newsletters to a wider audience.
Take control of your communication with clients and manage contact information from several platforms with Talkdesk integration. A must-have integration for a modern call center.
Starting today, you can host co-browsing sessions with your clients to quickly handle support cases.
With the new Firefly integration, you will be able to quickly pinpoint problems and deal with them directly.