You can now receive photos through the Tickets from Facebook integration. The photos will be automatically added to the relevant tickets as attachments.
Additionally, the names of ticket requesters are now linked to their Facebook profiles. This makes it easier to see who has left a particular ticket and opens up possibilities for personalized service.
If you are not using the tickets from Facebook integration yet, give it a go.
Thanks to the new ticket drafts, you can go back and forth between a chat and a ticket without having to start writing the ticket reply over and over again.
Enterprise plan users can now export the newly added Queue Abandonment report. Access the Export section to get the report.
See how long it takes to wrap up an average chat using the new average chat duration report.
This report is available for the Enterprise plan users.
Use the data from the new queue abandonment report to get in touch with visitors who left your queue without starting a chat.
Additionally, you can now use the up and down keys to navigate more easily through your archived chats.
You can now disable all sound notifications while keeping the visual notifications enabled.
Simply go to the notification settings and click on the Mute all sounds option. Learn more in the notifications tutorial.
Handle your entire support communication in one place using the Tickets from Facebook integration. It allows you to receive your Facebook wall posts and direct messages as tickets in LiveChat. All your replies to those tickets will be automatically posted to Facebook.
Check out the integration tutorial for more information and installations instructions.
Keep your chats and tickets organized with the new tags function. By adding a tag like "sales" or "support" to a chat, you will be able to easily find it later on in the archives.
What's more, you can use tags to filter your reports to get more information about particular groups of cases.
Set up and start using tags today. Our tags guide will get you started in no time!
New sound notifications have been added for various chat events.
For example, you will be able to distinguish a new chat notification from a notification about a new visitor in the queue.