Offer instant help and resolve pressing issues by installing LiveChat on your HelpIQ page. Providing a live chat option on your documentation page will allow you to help customers find particular answers and address questions that are not yet documented.
Create tickets on the go using the latest versions of our iPhone and iPad apps.
If you get a tough case and can't handle it out of the office, you can create a ticket and get back to it later or assign it to one of your colleagues.
Save your reports to a file for all kinds of number-crunching operations. To save a report to a CSV file, access it in the Reports section and select save as CSV.
Designed for iOS 7, the new LiveChat for iPad app makes chatting even more convenient thanks to the new, clear interface and landscape mode.
Get the app from the App Store, kick back on your favorite sofa and start chatting!
You can now quickly gauge the effectiveness of your support by checking the percentage value of your satisfaction reports.
You can now crop agent pictures to your liking, which makes getting the right picture for your profile much easier.
We've also fixed a small chat window bug visible to Internet Explorer 11 users.
Navigate between cases using the recent tickets view – after answering a ticket, you will be able to quickly move to a new case.
Create tickets manually in the Tickets section. Simply select the Create a ticket button and fill in the form.
Additionally, it is now possible to filter through the available agents when assigning a ticket.
Easily navigate through the tickets section using the contextual back button. The button will lead back to the site you were browsing, making the navigation much more intuitive.
Reach the information you need faster by accessing related chats and tickets. When looking at a ticket, click on the chat link to see the related chat.
You can also access tickets in the same way. When looking at an archived chat, click on the related ticket link to reach the ticket created for this case.
This will help you to get the crucial information faster and solve cases more efficiently.