You can now disable all sound notifications while keeping the visual notifications enabled.
Simply go to the notification settings and click on the Mute all sounds option. Learn more in the notifications tutorial.
Handle your entire support communication in one place using the Tickets from Facebook integration. It allows you to receive your Facebook wall posts and direct messages as tickets in LiveChat. All your replies to those tickets will be automatically posted to Facebook.
Check out the integration tutorial for more information and installations instructions.
Keep your chats and tickets organized with the new tags function. By adding a tag like "sales" or "support" to a chat, you will be able to easily find it later on in the archives.
What's more, you can use tags to filter your reports to get more information about particular groups of cases.
Set up and start using tags today. Our tags guide will get you started in no time!
New sound notifications have been added for various chat events.
For example, you will be able to distinguish a new chat notification from a notification about a new visitor in the queue.
To help you handle pending tickets, we've added two automatic follow-ups. They are sent to ticket requesters who didn't respond to your last reply.
LiveChat will send a follow-up after 3 days since the last agent's reply to the ticket.
If you don't hear from the requester for 7 days after your agent's reply, the ticket will be automatically marked as solved. The requester will receive a notification about that and can re-open the ticket by replying.
The mobile icon will let you know which agents are logged in to LiveChat only via a mobile device. You can use this information to spot agents who forgot to log out of their mobile apps at the end of their shift.
Enterprise users can now mask credit card numbers in chats and archives. Instead of showing the full CC number, agents will see only the last four digits of the card. This will allow you to adhere to various security standards, such as PCI DSS.
You can turn on the credit card masking in the Security section.
Set different working hours for each day of the week for agents who change their shifts often. The updated work scheduler will allow you to either set the working hours for weekdays and weekends or for each day separately.
To learn more about the work scheduler and agent working hours, read our work scheduler tutorial.
If you need detailed information about your goals to calculate your agents commission or to determine the next steps for your company, the new goals report will have you covered.
Enterprise plan users can get it on demand or schedule an automatic export via the Export section.
Gain new leads and stay in touch with your customers by placing LiveChat on your 1&1 page. The integration is really easy to set up – you will be able to chat with your customers within minutes.