Customer Service Benchmark
See how well your customer service is doing when compared to the global effectiveness data.
The benchmark shows the current state of live chat customer service in well over 19,000 businesses. You can use the filtering options to check the results for implementations similar to your company or some specific sector. The data is updated each month to provide only the latest and most relevant information.
use the filters to compare
a specific sector to the global results
not enough data. try using
broader filter settings.
filtered results:
- customer happiness
- avg number of interactions
- avg first response time
- avg handle time
global results:
- customer happiness
- avg number of chats per day
- avg first response time
- avg handle time
Customer Service Benchmark from LiveChat is provided to you monthly based on the customer service software metrics from LiveChat users.