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Customer Service Benchmark

See how well your customer service is doing when compared to the global effectiveness data.

The benchmark shows the current state of live chat customer service in well over 28,000 businesses. You can use the filtering options to check the results for implementations similar to your company or some specific sector. The data is updated each month to provide only the latest and most relevant information.

data for September 2014

use the filters to compare
a specific sector to the global results

not enough data. try using
broader filter settings.

filtered results:
customer happiness
avg number of interactions
avg first response time
avg handle time
global results:
customer happiness
avg number of chats per day
avg first response time
avg handle time

Customer Service Benchmark from LiveChat is provided to you monthly based on the customer service software metrics from LiveChat users.

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