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How to Turn Dunning Process into a Positive Customer Experience

How to Turn Dunning Process into a Positive Customer Experience

In Communication by Justyna Polaczyk , July 12, 2018

“Dunning” is a word that can send cold thrills down your spine. For business owners, it’s a rather unpleasant process of trying to collect the receivable amount. For customers, dunning is associated with getting intimidating calls from weird people. Dunning is an inevitable part of doing business and no one can avoid it. However, there’s a way to turn this customer nightmare into a positive experience. READ MORE…

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