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How to Choose the Best Chatbot for Your E-Commerce Business

How to Choose the Best Chatbot for Your E-Commerce Business

In Communication by Dmitriy Sushko , March 23, 2019

E-commerce is going through another transformation, with chatbots and live chats mapping out customer journey and driving sales. Conversational technologies are ruling online business, and you can see the proof of this everywhere. Previously silent, online marketplaces and stores are actively adopting automated chat tools that totally re-shape users’ expectations and requirements. Here are some recent stats illustrating the trend: By 2020, 85% of interactions with customers will be performed without human agents. There are over 300,000 chatbots on Facebook Messenger solely. 54% of consumers will prefer chatbots to human shop assistants if it saves them time. According to the […] READ MORE…

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