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9 Mistakes You’re Making in Your Live Chat Support (and How to Correct Them)

9 Mistakes You’re Making in Your Live Chat Support (and How to Correct Them)

In Live chat best practices by Aaron Agius , June 3, 2019

Live chat is a great way of increasing customer engagement and boosting website conversions. When used well, it can enable you to offer excellent customer support, save yourself time and money, and increase your bottom line. That said, many businesses are routinely making the same mistakes in their live chat. For example, making the customer work too hard by asking them for too much details upfront. These are mistakes that can damage their brand and lose valuable customers. I’ll run through 9 top fails you too might be making, and show you how to fix them right away. READ MORE…

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