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5 Tips to Improving Online Communication with Customers (And 5 Traps to Avoid)

5 Tips to Improving Online Communication with Customers (And 5 Traps to Avoid)

In Communication by Justyna Polaczyk , May 18, 2018

How many of you have ever argued online about politics, religion or lifestyle (or, about a real color of the dress)? What were your feelings after these discussions? Did you enjoy it? Or maybe you ended promising to yourself that it was the last time? We often don’t understand each other. We also rarely give the message time to sink; we’re too eager to make assumptions and judge. In customer service, it’s a great communication problem. Let’s discuss a couple of communication traps (and find ourselves guilty falling into them). Also, let’s see what we can do to make our customer service conversations better. READ MORE…

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