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How to Manage the Growing Pains of Your New Chatbot

How to Manage the Growing Pains of Your New Chatbot

In Ecommerce by Phong Ly , February 23, 2018

If there is any evidence we’re living in the future, the rise of chatbots is about as clear as it gets. While it might seem like this phenomenon has only been around for a couple short years, chatbots have actually been around since 1966! However, it wasn’t until 2016 when bots for Facebook Messenger came along and changed everything. Nowadays, businesses are using these types of automated channels to provide instantaneous customer support, answer questions, and even make sales! Although every single case will come with its own set of challenges, there are several improvement strategies that are more or less universal. Here are some approaches to tackle the growing pains of your new chatbot. READ MORE…

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