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Deadly Traps to Avoid in Building a Customer Service Chatbot

Deadly Traps to Avoid in Building a Customer Service Chatbot

In Cust. service by Justyna Polaczyk , January 18, 2019

This is the story of our team making the chatbot trend great again. Naaah, I’m just kidding! Or do I? An interesting thing is that if you take a look at Google Trends to see when the phrase “chatbot” was trending, you will quickly notice that the interest started to grow in 2016 to reach its peak in September 2017. Some people will say it’s a coincidence, but I will say that there are no coincidences! September 2017 was the month when our Support Heroes’ team finally decided to implement chatbots into their workflow for the first time! It was […] READ MORE…

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