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Things You Wish You Could Say to Difficult Customers but You Can’t

Things You Wish You Could Say to Difficult Customers but You Can’t

In Cust. service by Olga Kolodynska , December 2, 2016

During Black Friday and Cyber Monday it was easy to encounter angry customers who wanted to get their deal “right now,” or didn't believe a product is already out of stock. They probably couldn't hold back what they are thinking about you and your company. Sounds familiar? To bring you some relief, I decided to write a post about what’s on your mind during difficult situations with customers. I hope this read will put a smile on your face. This also will remind you there are other agents that go through the same challenges when encountering rude customers. READ MORE…

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