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5 Tips for Handling Live Chat Support During the Holiday Season

5 Tips for Handling Live Chat Support During the Holiday Season

In Ecommerce by Justyna Polaczyk , September 21, 2018

Last year’s online sales hit the absolute record. In 2017, customers spent $108 billion online during the holiday season, 14.7 percent more than in 2016! It means that even you don’t have a brick-and-mortar shop, you can still have a great share in the holiday shopping craze. However, you have to prepare for that. Today, I’ll focus on managing customer service during the holidays and providing live chat support. READ MORE…

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