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Tips for Providing the Excellent Twitter Customer Service

Tips for Providing the Excellent Twitter Customer Service

In Social media by Kasia Perzyńska , October 19, 2018

Since social media channels are open platforms for the world to see, all inquiries and how brands’ approach them are kept in the spotlight. This makes it easy to see whether or not companies are putting their customers first, no matter what. These three features of social media, interactivity simplicity and transparency, contribute to the fast pace of resolving requests and any issues that may arise. Statistically, the most social media customer service happens on Twitter. Read how to manage it right. READ MORE…

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