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How to Improve Customer Satisfaction – Eric Berne’s Three Ego States

How to Improve Customer Satisfaction – Eric Berne’s Three Ego States

In Cust. experience by Justyna Polaczyk , September 22, 2017

Some time ago, I read a mind-opening book about communication in relationships. The author also stated was that in all other relationships, we love because we have a reason to do so. In most cases, we love people because they make us happy. This simple rule of happy relationships can be extended to every area of our lives. We have relationships with our jobs. Musicians have relationships with their fans. Businesses have relationships with their customers. And we all need good reasons to stay in these relationships. In this post, I will show you how to give such reasons to your customers and how to improve customer satisfaction. All that thanks to three Eric Berne’s “ego states.” READ MORE…

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