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The Meaning of Customer Service: 5 Stages of the Customer Buying Cycle

The Meaning of Customer Service: 5 Stages of the Customer Buying Cycle

In Cust. service by Justyna Polaczyk , July 21, 2017

The history of customer service is as old as the history of coins. Once people started to get coins in exchange for their goods, once traders turned into merchants, once a market competition was born, customer service became an essential part of making business. Ancient Greeks or Romans didn’t have the technology we have now, but it didn’t change that fact that it was also all about customers, their needs, and their satisfaction. And even ancient Romans understood that at the core of fantastic customer service lies not only great experience during a purchase but also the experience before and after the purchase. READ MORE…

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