Shep Hyken

Shep Hyken

Shep Hyken is a customer service/experience expert, an award-winning keynote speaker and New York Times and Wall Street Journal bestselling author. His new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty, can guide you and help you come up with ideas to create more convenience for your customers. The book officially comes out on October 2, but you can read it now: www.BeConvenient.com.

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