As we keep working on adding more and more integrations to LiveChat, we also don’t forget about making operator work as easy as possible by improving the applications. Updates of both Windows and Mac apps will soon give you a prove of that.
Now, what would you say, if we were about to let you see your customer thoughts and learn about the way they think. Impossible? Well, almost.
Customer Message Sneak-Peek – that’s how we called one of the new additions we are very excited about – will give you the real-time preview of customer’s message – as soon as the person on your website types in any sign in the chat window, you and your live chat operators will be able to see it. Immediately!
Take a look at the video to see how it actually works.
What do you think? Pretty cool, huh?
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