LiveChat & Zendesk: deeper integration and San Francisco meeting

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Zendesk

LiveChat loves Zendesk even more!

We have just met with Mikkel Svane, Zendesk CEO, in San Francisco. We hope to have a long-lasting business acquaintance with the authors of the best ticketing system in the IT world :)

Zendesk and LiveChat CEOs in San Francisco

Creating Zendesk tickets on-the-fly

As for the software integration, it has been improved as well. Our customers asked us to implement the ability to create Zendesk tickets with chats transcripts included.

You can now create tickets from the chat window on-the-fly. Just press the button and the chat transcript will land-up in your Zendesk ticketing system.

Zendesk button in LiveChat

Preview your new ticket, add some necessary comments, and spread the already-held conversation to the rest of your team.

New ticket preview in LiveChat

Here’s how your new ticket will look like in your Zendesk:

New ticket in Zendesk

From this moment your IT team will be able to resolve your customers’ problems having a constant insight to the chat transcript.

Please read more in our LiveChat–Zendesk integration tutorial. Also, make sure that you have the latest LiveChat application installed.

We’re happy that LiveChat has just become even more usable for all support-related usages. Please tell us what you think — all comments are highly appreciated. Thank you!

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