Many people say that an image explains more than a thousand words. Screen sharing is just like an image, only in motion and live.
Join.me is a multi-platform, easy in use and perfectly secure service enabling users to actually see the screen of a join.me session participant. Instead of asking for a verbal explanation, LiveChat operators can now request to view the inquirer’s desktop, and determine what went wrong on the customer’s end.
Support managers need to be aware, that not all people are equally tech-savvy. Oftentimes they will just say “it doesn’t work”, and expect immediate attention. That’s where a LiveChat session should seamlessly escalate to screen sharing. Upon hitting one button, the operator acquires vision of the visitor’s screen and mouse cursor, which combined with LiveChat communication gives a “technician-at-home” experience. From that point on, even the hardest case can be easily resolved within just minutes.
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