It doesn’t matter if your customer service team consists of 2 or 22 people – you can always try something new to make their work more efficient. To help you with that, we’ve prepared a brand new series on our Blog: LiveChat for Managers.
Blog posts in this series are dedicated to those who are responsible for customer service in their companies and those who manage teams working on chat. If you’re also responsible for development in your company, it’s proper knowledge for you as well.
Let’s start with a few words about how LiveChat can help you improve sales, communicate with customers, and organize support in your company. Then, we’ll go straight into implementing it on your website.
Start being available for your customers
With LiveChat, you can make the first step towards a conversation with a visitor browsing your website. You can simply invite them to a chat by sending an automatic greeting, e.g. “Hi, how can I help you with?” This way, you let visitors know there is someone on the other side – available and ready to help. It also gives a sign that your business is trustworthy and responsive which increases the chances of visitors making a purchase from you, not someone else.
When it comes to buying online, customers sometimes hesitate to call you because “it’s not that big of a deal to make that call” and emails seem like too much struggle. Chatting is easy and casual. You have a chance to get to a visitor right at the moment they need your help, even if they’re not ready to ask for it.
And it’s your chance to turn that browsing visitor into a customer and make a first sale on chat. Once you do that it’s a deal breaker for your business. You will want to do it more and more, and we’re here to show you how.
Measure your customer service performance
Having a customer service team in your company means you should measure its performance. How do you know whether they handle customers the right way and if customers will come back? And how can you measure it with LiveChat to know it’s profitable?
With LiveChat, you can actually build and manage your support and sales team. You can create agent accounts and divide responsibilities. You can decide whether you want them to work on chat only, or you want them to answer phone calls and emails at the same time.
It’s up to you. But whatever you decide, you can set agents’ working hours inside the app. Then you can measure their performance. You’ll get:
We offer 30 days LiveChat free trial, so if you still don’t have LiveChat on your website, now is the right time to change it!
Once you’ve signed up to LiveChat, it’s time to add it to your website. After that, it’s only fun – playing around with it, customizing its look and answering those first chats. Exciting!
Install LiveChat on your website
Here’s how you can do it:
Log in to your LiveChat account and go to Settings → Channels → Chat widget.
Click on, copy code.
Paste the code to your website’s source code before the