Just a couple of days ago I visited one of our well-known customer – Kaspersky Lab. Two support teams are working hard in the office in Woburn, MA on solving problems that their business and private customers may experience. And even though LiveChat has been a part of Kaspersky Lab’s support system for several years now, its impact on positive brand recognition and customer service efficiency are still growing.
During the meetings with both team reps, I was able to find out about their everyday experiences with LiveChat. I got to know how extreme users Kaspersky Lab operators are and how much traffic are they able to handle in a very friendly and efficient way using our chat software. Also, several ideas that were proposed during the meeting will probably be soon implemented in our software.
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