recently posted with tag: livechat

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Shorts from the past

5 Things I Learned Taking Our Team from 0 to 700 Chats per Week

in Best practices, Support Management by Nate

Integrating LiveChat with our online printing business was a huge success, but not without it’s own challenges. There were definitely lessons learned and improvements to be made in order to fully optimize the platform for our business.
In this article I will share 5 of those lessons to lessen the learning curve and help you to quickly optimize your own experience.

How to Use Bird Tagging for Your Email Marketing

in Marketing, Quick tips by Jacob

Email marketing is one of the most effective methods you can reach potential customers. It’s not only cheap, but it also allows you to reach large audiences with a single action.
What’s not to love?
Well, sometimes even the best campaigns reach mediocre results because the message simply doesn’t stick.
You need to make sure your email marketing campaigns aren’t flops and the message sticks like glue.
In this week's Tips Under Ten Minutes post, see how you can make sure that your email marketing campaigns are huge hits using custom LiveChat greetings and lessons taken from bird tagging.

Customer Service Quotes and What You Can Learn From Them

in Business insights by Olga

Quotes precisely express what we know, believe or think. They can sum up an idea perfectly, while numbers only tell part of the story.
Let me inspire you with a few customer service quotes along with the lessons you can learn from them. It’s a quick read and a good reminder of enduring truths about customer service.
This post is the first one of the “Quotes Series” on our blog. Read, get inspired and stay tuned for more.