I understand that the personal data controller is LiveChat Software S.A. with its registered office in Wrocław, ul. Zwycięska 47, 53 - 033 Wrocław. I understand that the personal data shall be processed and transmitted in accordance with Personal Data Protection Act as of 10 May 2018 (consolidated text: Journal of Laws 2018, item 1000) and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

I give consent for my personal data included in the application to be processed by LiveChat Software S.A. for the purposes of the recruitment process. At the same time, I declare that I have been informed about the rights I have under the aforementioned legal acts and in particular the right to access my personal data, its rectification, deletion, limitation of processing, transferring, demanding for temporary or permanent suspension of their processing. I understand the consent to processing my personal data may be revoked by sending an e-mail at a.susidko@livechatinc.com. At the same time, I agree to transfer my personal data by the data controller to affiliated companies and other entities whose services are used by the data controller in the processing of data, including data transfer to third countries that ensure an adequate level of personal data protection in their territory. I understand that my personal data shall be processed for the time needed to carry out the recruitment process. I confirm that sharing my personal data as well as the consent to their processing is voluntary.

Customer Education Specialist

Wrocław, Poland

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Customer Education Specialist

Wrocław

There are 170k+ customer service agents from 28k+ companies handling 27M+ chats every month with LiveChat. As a Customer Education Specialist your main role will be to maintain our Help Center, creating clear and engaging how-to’s and guides. You will focus on both step-by-step instructions and content that highlights the benefits of different product features, helping our customers understand how LiveChat can positively impact their business.

This is a position in between Product, Marketing, and Support. You will help us with lead generation, customer acquisition, onboarding, and retention. It requires great content writing skills, solid understanding of the product, and knowledge of digital marketing fundamentals.

You will be responsible for:

  • Creating product articles, explainers, guides, and how-to’s in various formats (text, animation, video)
  • Maintaining our Help Center, coordinating releases with Support and Product teams
  • Proactive topic research for customer education content, analyzing data from Google Analytics and other analytical tools
  • Optimizing Help Center articles based on user ratings and demand
  • Proposing new Help Center functionalities that serve to better educate and engage our customers
  • Looking for new channels that will allow us to reach more customers (social media, e-learning platforms, etc)
  • Analyzing users’ behavior on Help Center and other parts of our website, drawing conclusions for future improvements
  • SEO optimization for text and video content
  • Working with Product teams, UX writers, and marketers

What we expect:

  • Passion for helping others
  • Great content writing and content marketing skills
  • Ability to become a LiveChat expert that knows ins and outs of the product
  • Analytical mind and strong communication skills
  • Drive for understanding businesses of our customers
  • Positive attitude
  • Knowledge of SEO tools (MOZ, Ahrefs, SEMrush, Majestic, or similar), Google Analytics, e-learning platforms
  • Basic knowledge of UX writing
  • Desire to grow and develop your skills in support, marketing, and product/web analytics.

You can count on:

  • Working together on a product that attracts more than 28k paying customers worldwide (and counting)
  • Ability to work with other passionate people on ambitious projects
  • Solid salary with all government expenses covered
  • All the equipment, tools, and books you’ll ever want
  • Multisport – check, private medical care – check, pizza on Friday – check, parking place – check
  • Dog-friendly environment. Yes, you can take your pup to the office :) 
  • A dedicated spot just for you on our Team Page
apply now
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