I understand that the personal data controller is LiveChat Software S.A. with its registered office in Wrocław, ul. Zwycięska 47, 53 - 033 Wrocław. I understand that the personal data shall be processed and transmitted in accordance with Personal Data Protection Act as of 10 May 2018 (consolidated text: Journal of Laws 2018, item 1000) and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

I give consent for my personal data included in the application to be processed by LiveChat Software S.A. for the purposes of the recruitment process. At the same time, I declare that I have been informed about the rights it has under the aforementioned legal acts, and in particular the right to access my personal data, its rectification, deletion, limitation of processing, transferring, demanding for temporary or permanent suspension of their processing. I understand the consent to processing my personal data may be revoked by sending an e-mail at: a.susidko@livechatinc.com. At the same time, I agree to the transfer my personal data by the administrator to affiliated companies and other entities whose services are used by the administrator in the processing of data, including data transfer to third countries that ensure an adequate level of personal data protection in their territory. I understand that my personal data shall be processed for the time needed to carry out the recruitment process. I confirm that sharing my personal data as well as the consent to their processing is voluntary.

Customer Education Specialist

Wrocław, Poland

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Customer Education Specialist

MarketingAsset 5 Wrocław, Poland

We are looking for a content specialist, experienced in creating SEO-friendly copy and video. We’re looking for a person to help our customers understand how LiveChat can positively affect and help their business. It’s a position in between support and marketing – helping us with lead generation, customer acquisition, onboarding and retention.

We’re looking for the following:

  • Great knowledge of SEO techniques and tools (MOZ, Ahrefs, SEMrush, Majestic or similar),
  • Passion for helping others,
  • Great command (written and spoken) of the English language,
  • Knowledge of HTML/CSS/JS that allows you to work with and optimize articles,
  • Ability to develop your skills in support, marketing and analytics,
  • Independence (this is a new role and you will have to create a comfort zone for yourself).

You will be responsible for:

  • Creating copy and video materials for Knowledge Base, YouTube channel and e-learning platforms,
  • Looking after and updating the content and structure of Knowledge Base,
  • Expansion and optimization of the Knowledge Base entries based on user ratings for particular posts,
  • Analysis of users’ behavior on the website and drawing conclusions for further work,
  • Developing new channels for reaching customers e.g. YouTube (cooperation with graphic and video designers).

We can offer:

  • B2B contract,
  • Work in our office in Wrocław,
  • Solid salary with all government expenses covered,
  • All the equipment, tools and knowledge you will ever need or want,
  • A chance to work on the global project with some of the most passionate people in the business.
apply now
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