Adding files in Knowledge Base

We just started trialling Knowledge Base and although easy to create articles we have discovered there is no way to add files. Only images and videos.

The ability to add files is important to us as we have reference guides we would like to use and forms that our customer will need to open up from the articles.

Is this a feature that is looking to be added to KB in the future and if not is there any current workaround solution that clients are using when creating their articles?

Thank you
Will

Hi @will.glover :slight_smile:

Unfortunately, KnowledgeBase does not support hosting files other than videos or images. The only workaround here would be to provide a link to the external download.

If anything is going to change, we will definitely let you know :slightly_smiling_face: