I’m curious to know what everyone has for their LiveChat Hours!
For us, our regular business hours are:
Monday to Friday, 8:30am to 5pm
Saturday and Sunday, closed
But, we opted for Extended Hours for our LiveChat to be available. We have real people chatting:
Monday to Friday, 8am to 8pm
Saturday, 8am to 2pm
When our real people aren’t Chatting, we have our After Hours ChatBot picking up the slack. We’re hoping that our Mr. ro-BOT-o will give some insight into when we could use another real person (Sundays? Longer on Saturdays?)!
Does your availability match up with your business hours, do you offer extended hours, or are your hours not-so-set-in-stone?