We’ve just released our annual report! To prepare it and collect insights, we analyzed data from over 23k customers across 30 industries and 150 countries.
2020 Customer Service Report is interactive. There are ready-made dashboards for managers or agents with the metrics that we recommend to follow. You can also narrow the results to your industry and area or add more metrics to create your own, save it and share with your team.
The data will be updated monthly.
Tell us what you think!