Once upon a time there was a setting that would automatically create a ticket for customers when our agents were not available (after hours & such). I can’t seem to find this setting anywhere anymore.
My reports for missed chats are getting skewed as chats are getting tagged as missed even when I have no one available to take them.
Any help is appreciated!
It looks like you have disabled a ticket form.
To turn it on, go to Settings -> Chat surveys & forms -> Ticket form.
You can enable and configure it there.
Let me know if that helps!