We took a closer look at Greetings in LiveChat and found out some interesting facts and figures that may help you increase chat engagement and conversion.
Check them out!
The top 10 greetings sent by US companies are responsible for generating 10% of all the US chats. In this group, some greetings have low conversion but reach loads of customers and greetings that reach fewer people but get up to 16% conversion rates.
Half of the top 10 greetings are not triggered immediately – they are set to be displayed from 45 to 100 sec after a customer enters the website.
Greetings set for customers who have already seen multiple pages generate on average 153% more chats than other greeting types.
Here’s our tip for a high-converting greeting:
Check how long customers spend on your website on average (you can use Google Analytics).
Then set up a greeting using the time on page condition to around 20 sec before they tend to leave.
See how it works and create more greetings with time!