Hi all, I’m attempting to get conversion tracking set up for my website (https://masy.com/). I followed the official directions at https://www.livechatinc.com/help/google-tag-manager/. However, there’s a problem.
My automated messages pop up for a few hundred visitors a day, and we get 1-5 actual chats per day. However, GTM/GA are reporting something like a dozen conversions a week. I debugged in GTM’s “Previous Mode” and everything appears correct.
Has anyone run into this issue before? I’m attempting to use this conversion data to inform my Google Ads campaigns, so I want it to be fairly accurate.
Any ideas would be greatly appreciated.