Saying no can be difficult thing to do even in everyday relations, but refusing to your customer may be even harder. You have to be very cautious in order to turn down your client’s request in a way that wouldn’t make him go away or write a negative comment on your social media account.
Our support team told us their best practices,
but clients and their requests may vary, depending on the industry.
How do you say no to your customers? Do you have any best practices of handling this kind of situations?