I have a technical/api question.
Our client is using Livechat on a high volume site. There are too many inbound visitors for the Agents to start a conversation for all of them. So we want the Agent to focus on a specific country or region.
So we want to notify the Agent, when the visitors are from a range of IP addresses.
We have been looking into the Rest api.
We found the api that us the chat_id and IP address of visitor.
(https://developers.livechatinc.com/docs/rest-api/#list-all-visitors). So we can select the chats based on IP range.
The question is
- how do we generate a message or an alert or a notification to an Agent
- how do we tell the Agent the Chat_id or the IP address.
Any suggestion will be appreciated.