Post-chat Survey Questions

What questions do you ask in your post-chat survey? We ask:
Will you be choosing us for your training needs?
What contributed to your decision?

What do you do with the feedback?
We provide any useful feedback to the Operations Department to use for business planning. For example - if we start to see a trend that people are saying they won’t be choosing us because we’re “too expensive”, it can allow us to react quickly to revisit our pricing structure, especially if there’s just been an increase in one area.

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Nice idea! Do you know what % of people fill the post chat survey?

It varies of course, but 15-20% of people fill in the post chat survey. We are almost always at a 95% approval rate for will you be choosing us for your training needs!

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